Starlink Enterprise Account Lead (Fixed-Site)
Responsibilities
- Act as the primary point of contact for a portfolio of fixed customers and resellers by building and managing a one-to-many strategy to own the interface from contract signature onwards including onboarding, ongoing account management, and long-term retention/growth of the relationship and revenue.
- Deliver impeccable customer service at scale to fixed customers and resellers.
- Develop engagement strategy and content for fixed site organizations that enables continuous growth and self-support.
- Build relationships to identify requirements and manage expectations.
- Collect, communicate and champion customer feedback internally to influence and steer programmatic and technical development required to maintain and grow our SMB business.
- Retain and grow the value of fixed accounts in both hardware and service revenue.
- Maintain a culture of extreme ownership to drive continuous growth and streamline process efficiency.
- Identify the top growing accounts by region to develop relationships and growth strategies by understanding the root of how the customer is using Starlink to provide business solutions.
- Act as an extreme owner of fixed accounts to realize forecasted revenue on or ahead of schedule, identifying and successfully communicating readiness levels, requirements, schedules and risks.
- Identify and lead implementation of process and system enhancements to improve handoffs and execution across various cross-functional teams, evolve the customer experience, or scale the business while balancing resources and headcount.
BASIC QUALIFICATIONS
- Bachelor's degree; or high school diploma/equivalency certificate and 2+ years of professional sales experience
- 2+ years of consulting or project management experience
- 1+ year experience in a customer-facing role
PREFERRED SKILLS AND EXPERIENCE
- Significant knowledge or experience in one of the following industries: SMB, reseller, maritime, aviation, mobile backhaul, satellite communications
- Experience managing multiple projects and delivering under tight time and resource constraints
- Excellent problem-solving and sleuthing skills, going beyond just the apparent and available answer
- Significant technical knowledge of Starlink or telecommunications in at least one key area (e.g. satellites, ground network, user terminals, etc.)
- Demonstrated ability to turn customer feedback into actionable, smart improvements
- Excellent written and verbal communication skills, including ability to craft and present professional presentations
- Excellent empathy, active listening, and resiliency skills
- Able to read contract documents and discern requirements and deliverables
ADDITIONAL REQUIREMENTS
- Must be available to work extended hours and/or weekends as needed to support critical milestones or operations shifts
- Availability and willingness to travel as needed to customer sites/meetings
COMPENSATION AND BENEFITS
Pay range: $90,000.00 - $125,000.00/per year
Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience.
Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long-term incentives, in the form of company stock, stock options, or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short and long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks. You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year. Employees accrue paid sick leave pursuant to Company policy which satisfies or exceeds the accrual, carryover, and use requirements of the law.
ITAR REQUIREMENTS
To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.