Starlink Enterprise Account Manager (Channel Partners)

Responsibilities

• Act as the primary point of contact with accounts and fully own your assigned book of business from contract signature through onboarding, day-to-day management, and long-term growth
• Build strong stakeholder relationships, understand their needs, set clear expectations, and identify new revenue opportunities
• Collect customer feedback and work to improve or fix pain points internally to improve Starlink’s products, technology, and processes
• Track readiness, risks, schedules, and payments for your accounts and communicate clearly to hit revenue targets on time
• Become a subject matter expert within the team to help shape strategy for your assigned region and create process or system improvements that help the team scale
• Proactively monitor overall account health, including payments, product performance, support issues, contract compliance, and relationship quality

BASIC QUALIFICATIONS

• Bachelor's degree in engineering or business; OR high school diploma/equivalency certificate and 6+ years of professional business development, operations, engineering, or account management experience
• 3+ years of consulting or project management experience
• 3+ years of experience working with customers to support a technical product/service

PREFERRED SKILLS AND EXPERIENCE

• Experience managing several complex projects at the same time and delivering them under tight deadlines
• Proven ability to build long-term customer relationships using empathy, good listening, and resilience
• Technical knowledge of Starlink or telecommunications (satellites, ground networks, user terminals, or similar)
• Ability to take complex customer needs and turn them into clear, smart solutions
• Strong business judgment that includes evaluating options and making recommendations that get adopted and succeed
• Excellent written and verbal communication skills, including the ability to negotiate and present clearly at all levels

ADDITIONAL REQUIREMENTS

• Must be available to work extended hours and/or weekends as needed to support critical milestones or operations shifts
• Availability and willingness to travel as needed to customer sites and meetings