Staffing Program Support Specialist

Position Responsibilities

• Monitor and coordinate the daily transactions of the supplemental labor program including the requisition/submittal process and candidate placement, time and expense sheet approval processing, tracking annual required training, day-to-day troubleshooting and problem resolution, and other activities required to administer the Vendor Management System (VMS), known as Fieldglass.
• Act as point-of-contact for BPA managers, assisting them through the procurement description (API), job posting, interview, candidate shortlisting, and candidate selection process. This includes answering and responding to inquires on the SLMO Helpline.
• Facilitate the on-boarding, assignment maintenance and off-boarding and transition of contract personnel to new assignments. This includes, providing support functions for the entire lifecycle of assignments.
• Maintain on-going communication with both internal organizational clients and external suppliers while maintaining confidentiality of the supplemental labor procurement process. This includes providing training to Fieldglass users, advising both internal and external clients of program policies and procedures, and coordinating the flow of documentation between SLMO and its supplier partners.
• Recommend and draft process solutions to increase the efficiency and effectiveness of SLMO operations, leveraging industry knowledge and best practices. Draft process tools promoting effective coordination of the records, process maps and operating procedures.
• Perform operations program coordination tasks associated with special projects, such as: participation in Kaizen events, Supplier 101 Training, cross-organizational outreach/training, participation in supplier calls and/or special events, participation and promotion of program improvement implementations.
• Provide operational and program support for SLMO Operations Team Lead, SLMO manager, Senior Policy Analyst and co-located Contracting Officer. Support tasks may include: drafting meeting agendas; taking notes, scheduling meetings and organizing and maintaining SLMO records and files

Qualifications

• Associate’s or Bachelor’s degree in Business Administration, Business Management, Business Operations or a related field is preferred.
• 2 years of experience is required with an applicable Bachelor’s Degree.
• 4 years of experience is required with an applicable Associate’s Degree.
• 6 years of experience is required without an applicable degree.
• Experience must be consistent with the specific requirements of program/project coordination/control and progressively more technical in nature.
• Intermediate to Advanced skills in Microsoft Outlook, Excel, PowerPoint and Word.
• 2 years of mid/high-level, process-driven customer service experience or experience in operational support positions.
• Candidate must be capable of applying a diversified knowledge of principles and practices in assigned technical areas.