Staffing - IT Desktop Support
Elevait Solutions · Canton, NY · 1 wk ago
On-siteInformation TechnologyContract
Key Responsibilities
- Provide technical support for Windows 7/10, MS Office (2010/2013/2016/O365), and Microsoft-based applications.
- Troubleshoot and resolve hardware, software, and network issues, including Active Directory administration and VPN connectivity.
- Support cloud applications (OneDrive, Office365), Citrix, and endpoint protection (Symantec).
- Deploy, configure, and manage desktops, printers, conference room equipment, and telephony devices.
- Utilize tools such as Dameware, Altiris Deployment Server, ServiceNow, and Cisco WebEx.
- Congduct asset management, equipment moves, and hardware ordering/deployment.
- Maintain documentation, utilize the knowledge base, and participate in multi-team technical discussions.
- Deliver excellent customer service, communicate status updates, and adhere to SLAs and team guidelines.
- Be available for 24/7 on-call coverage and light travel as needed for field support.
Candidate Insights
- Opportunity to make an immediate impact by restoring IT services in a hands-on, dynamic environment.
- Gain experience across multiple IT domains: desktop support, networking, asset management, and cloud applications.
- On-the-job training and real-world troubleshooting with modern enterprise tools.
- Competitive compensation and potential for contract extension or internal mobility after 1.5-2 years.
- Work within a professional team, develop customer service skills, and interact with diverse stakeholders.
Skills Emphasis
- Hands-on IT support
- Hardware expertise
- Microsoft environments
- Endpoint security
- Customer service excellence
- Adaptability in a fast-paced, regulated setting