IT Desktop Support Technician

About the role

One of TEKsystems clients is looking for multiple qualified candidates to support their IT department's Desktop Support team. This is a great opportunity for someone to get their foot in the door with a local enterprise company. This is also a great opportunity for someone to grow their skills within IT Support and have the opportunity to advance their careers within IT.

Responsibilities

• Diagnose and resolve software and hardware incidents, including operating systems (Windows and Mac) and across a range of software applications
• Swapping out laptops/desktops and deploying Windows 10/11
• To reimaging windows 11 onto machines from windows 10
• To assist all our users with any logged IT related incident when called upon
• To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary
• To accurately record, update and document requests using the IT service desk system
• To install and configure new IT equipment
• To resolve incidents and upgrade different types of software and hardware
• To resolve incidents with printers, copiers, and scanners
• To maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner

Requirements

• Previous Helpdesk or Desktop Support or PC Technician experience is preferred
• IT certifications are desirable for this role

Qualifications

• CompTIA Certifications are desirable for this role

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Pay and Benefits

• The pay range for this position is $20.00 - $23.00/hr.

Schedule

• This is a first shift opportunity on a Contract to Hire basis.

Location

• This is a Contract to Hire position based out of Kalamazoo, MI.

Contact Information

If you are interested in hearing more about this opportunity, please send your updated resume and contact information to me at: zkanouse@teksystems.com