Desktop Support Technician

About the role

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries.

Responsibilities

• Problem recognition, research, isolation, resolution, and follow-up for all computers and software within the organization.
• Install and configure new hardware, maintain existing hardware, and track hardware inventory in real-time.
• Operating system and software installation and configuration and maintain an accurate software license tracking system in real-time.
• Asset management - responsible for tracking desktop hardware and software inventory in real-time.
• On-site support - participate in end-user support and problem management for all areas of the IT infrastructure.
• Clock with supervisors to provide high-quality support for new systems, projects and upgrades.
• Other duties as assigned.

Requirements

• Desktop Support or IT Help Desk experience
• Proficiency researching and troubleshooting complex problems and errors
• Demonstrated ability with basic networking, and telephony
• Demonstrated ability to research, plan, document, and execute complex tasks/projects
• Excellent written and oral communication skills
• Excellent interpersonal and customer service skills
• Excellent work ethic and dedication
• Achieved an Associate’s (or equivalent) degree in Computer Science or Information Technology from a technical school OR equivalent combination of education and experience
• CompTIA (A+, Network +, Server+ and Security+ certifications and/or Microsoft Certified Professional (MCITP) are a plus but not required

Qualifications

• Must be authorized to work in the country where the job is based.
• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.
• Must be willing to submit to drug screening.

Skills

• Strong problem-solving and troubleshooting skills
• Ability to work independently and manage multiple tasks simultaneously
• Excellent communication and interpersonal skills
• Knowledge of Windows operating systems and common software applications
• Basic knowledge of networking and telecommunications

Benefits

• Paid Time Off
• Incentives & Rewards
• Health Benefits
• Retirement Savings
• Disability Insurance
• Life Insurance
• Supplemental Insurance
• Career Growth
• Paid Training
• Fun, Engaging Work Environment
• Casual Dress Code

Pay

Starting compensation is based on experience.

Schedule

Monday - Friday | Some Weekends