Desktop Support Technician

Responsibilities

• Provide first-level technical support to end-users regarding desktop hardware, software, and peripherals.
• Diagnose and troubleshoot desktop-related issues, including hardware and software problems, network connectivity issues, and printing errors.
• Install, configure, and maintain desktop operating systems, applications, and software updates.
• Set up and deploy desktop computers, laptops, mobile devices, and other IT equipment for new employees.
• Setup Conference room with AV equipment as needed.
• Provide support for RingCentral phone system, escalate issues as needed.
• Setup new users in RingCentral portal, assign numbers, extensions, setup voicemail.
• Perform routine maintenance tasks, such as system updates, antivirus scans, and backups, to ensure the security and stability of desktop systems.
• Document and track support requests, resolutions, and user interactions in the IT ticketing system.
• Collaborate with other IT teams to escalate and resolve complex technical issues in a timely manner.
• Provide user training and assistance on basic IT tasks, such as password resets, email setup, and software usage.
• Aid with IT projects and initiatives, such as hardware refreshes, software upgrades, and system migrations.
• Setup and delete user accounts in AD.
• Assign permissions via group assignments.
• Setup Printers on users' computers and map network drives as needed.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field preferred.
• 2+ years of experience in desktop support or a similar IT support role.
• Strong technical knowledge of desktop hardware, operating systems (Windows, MacOS), and productivity software (Microsoft Office, Office 365).
• Experience troubleshooting desktop-related issues, including hardware and software problems, network connectivity issues, and printing errors.
• Familiarity with ITIL best practices for incident management, problem management, and change management.
• Excellent communication skills and ability to interact professionally with end-users of all technical levels.
• Strong problem-solving abilities and a proactive approach to identifying and resolving IT issues.
• Certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or equivalent are a plus.

Benefits

• Competitive salary.
• Comprehensive healthcare benefits.
• Retail savings plan.
• Paid time off and holidays.
• Professional development opportunities.
• Employee wellness programs.