Desktop Support Technician

Responsibilities

• Image, configure, and deploy physical and virtual desktops;
• Troubleshoot and repair hardware including desktops, laptops, zero clients, monitors, and docking stations;
• Manage OS, BIOS, disk, and data encryption;
• Install, configure, and troubleshoot end-user applications and certificates;
• Restore and migrate data, decrypt inaccessible files, and apply or troubleshoot file permissions;
• Document all work in trouble tickets while meeting required SLAs and quality standards;
• Patch network ports, trace lines, and support installation of network switches;
• Configure and maintain UPS devices, including battery replacements, failure troubleshooting, vendor coordination, and scheduling customer downtime;
• Install and support VOIP phones and voicemail systems;
• Configure multifunction devices for print, scan, and fax; coordinate multi-step hardware replacements with vendors;
• Plan and execute user moves, including connectivity, devices, and phones;
• Maintain and troubleshoot local security/badging systems;
• Prepare obsolete assets for compliant disposal;
• Collaborate with and support other IT teams as needed;
• Provide support for both unclassified and classified systems.

Qualifications

• Active TS/SCI with polygraph;
• Bachelor’s degree or equivalent experience, plus at least five years in a relevant technical role;
• Strong proficiency with Windows desktop operating systems and Dell hardware;
• Proficiency with Microsoft Office Suite;
• Solid understanding of network communications and troubleshooting methodologies;
• Excellent written and verbal communication skills paired with strong customer service ability;
• Ability to work independently with minimal supervision while managing time effectively;
• Current Security+ certification.

Desired

• Linux training or hands-on Linux experience.