IT Desktop Support

About the role

The IT Desktop Support role is integral to the Gaylor technology environment, providing assistance and expertise across various software platforms and computing equipment.

Responsibilities

• Maintains appropriate records, files, and documentation
• Responds to support requests and resolves problems
• Documents support issues and solutions
• Performs remote problem-solving using remote connection tools
• Diagnoses Windows and PC hardware issues
• Laptop, tablet, cell phone configurations and deployments
• Basic troubleshooting of LAN and connectivity issues
• Performs data migrations and assists in data restorations on local devices

Requirements

• Uses Gaylor Performance Values to fulfill job responsibilities
• Possesses an outgoing, amiable personality and a desire to help others
• Effective communication skills, both verbal and written
• Knowledgeable in the Windows desktop environment
• Maintains confidentiality of all Company information
• Excellent time management skills and ability to multitask

Qualifications

• CompTIA A+ preferred; may be obtained within the first year of employment
• Previous desktop support or IT helpdesk experience preferred