Desktop /IT Support
VOLTO Consulting · Denver, CO · 3 wk ago
On-siteInformation TechnologyFull-time
Roles & Responsibilities
- Maintain inventory and support IMAC (Install, Move, Add, Change) activities
- Act as onsite IT representative for business users
- Provide first level support for Printers and MFP
- Deploy hardware, including hardware and OS refresh activities
- Resolve customer issues related to the End User Computing infrastructure
- Knowledge on SCCM and deployment
- Office/M 365, Internet Explorer, VPN software, Microsoft Tools (Active Directory, Computer Management)
- Hand-on troubleshooting skills
- Patching and Vulnerability Management for workstations
- Management platform, including device provisioning, configuration, deployment, inventory
- Monitor the lifecycle of devices (laptops, workstations, monitors, peripherals) from procurement to retirement, including upgrades and replacements
- Incident, Problem, and Service Request Ticket Management in ServiceNow
- Development and maintenance of Knowledge Base articles for Incidents, Problems, and Service Requests as required
- Asset Inventory and Configuration Management tracking of hardware and software in ServiceNow
- Provide Audio Visual Support in meeting rooms (basic support only)
- Identification of Continuous Improvement opportunities