Desktop Support
STI · Richmond, VA · 1 wk ago
Information TechnologyFull-time
About the role
Responding to queries on the phone, via email, in person, or through remote access.
Offering technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software.
Training computer users.
Training other staff on troubleshooting and diagnosing problems.
Writing and editing documentation about troubleshooting and diagnosing problems.
Gaining feedback from customers to improve training methods.
Writing and editing training manuals.
Running reports and analyzing common complaints and problems.
Troubleshooting VPN, Networking, and ISP problems.
Responsibilities
- Responding to queries on the phone, via email, in person, or through remote access.
- Offering technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software.
- Training computer users.
- Training other staff on troubleshooting and diagnosing problems.
- Writing and editing documentation about troubleshooting and diagnosing problems.
- Gaining feedback from customers to improve training methods.
- Writing and editing training manuals.
- Running reports and analyzing common complaints and problems.
- Troubleshooting VPN, Networking, and ISP problems.
Requirements
- Strong working knowledge of computer systems, hardware, and software, including drivers and bios - Required, 6 Years of Experience
- Excellent problem-solving, analytical, and team-working skills - Required, 4 Years of Experience
- Excellent communication and interpersonal skills. - Required, 4 Years of Experience
- Demonstrated ability to obtain feedback from customers to improve training methods. - Required, 4 Years of Experience
- Writing and editing training manuals. - Required, 4 Years of Experience
- Running reports and analyzing common complaints and problems. - Required, 4 Years of Experience
- An openness to learning new technologies. - Required, 2 Years of Experience
- An openness to learning new technologies. - Required, 4 Years of Experience