Desktop Support

About the role

TEKsystems is seeking an experienced Desktop Support Technician to support a large-scale initiative converting Windows-based workstations to the IGEL thin-client platform. This role will work directly with clinical and operational teams to deploy devices, validate workflows, troubleshoot technical issues, and document migration outcomes across multiple healthcare campuses.

Responsibilities

• Perform Windows-to-IGEL device conversions and deployments.
• Provide onsite desktop support and troubleshooting for end users.
• Validate application and peripheral functionality before and after migration.
• Troubleshoot issues related to scanners, cameras, signature pads, credit card readers, printers, and other peripherals.
• Document successful conversions, exceptions, blockers, and remediation steps.
• Support user data migration efforts involving OneDrive and SharePoint.
• Work closely with Endpoint Engineering, Service Operations, and clinical stakeholders to resolve migration challenges.
• Travel to various Houston facilities as required.

Requirements

• 2+ years of Desktop Support experience.
• Experience with Windows operating systems, endpoint deployment, and hardware troubleshooting.
• Understanding of VDI, virtualization, thin-client environments, or IGEL technology.
• Strong troubleshooting and problem-solving skills.
• Experience supporting Microsoft 365 technologies, including OneDrive and SharePoint.
• Excellent written documentation and communication skills.
• Ability to work independently in a fast-paced healthcare environment.

Skills

• Desktop
• Troubleshooting
• Technical support
• Customer service

Additional Skills & Qualifications

• Previous healthcare IT experience.
• Experience supporting IGEL, VDI, Citrix, or VMware environments.
• Experience with enterprise device refresh or migration projects.
• Familiarity with endpoint documentation, asset tracking, and project-based deployments

Pay and Benefits

The pay range for this position is $25.00 - $25.00/hr. If eligible, benefits may include: Medical, dental & vision, Critical Illness, Accident, and Hospital, 401(k) Retirement Plan, Life Insurance, Short and long-term disability, Health Spending Account (HSA), Transportation benefits, and Employee Assistance Program.

Schedule

This is a fully onsite position in Houston, TX.