Desktop Support

Top Skills Tier 2 Troubleshooting and Ownership

The ideal candidate can take ownership of complex issues end-to-end, perform deep troubleshooting, and drive resolution without constant supervision.

Customer Service and Professional Judgment

Strong professional presence with the ability to support staff and leadership calmly and confidently.

Enterprise Endpoint Support in a Hybrid Environment

• Demonstrated experience supporting Windows and macOS environments, with particular strength in enterprise printing administration.
• Hands-on capability for hardware and troubleshooting is critical, as well as general endpoint support across laptops, mobile devices, and peripherals.

Foundational Network Awareness and Collaboration

• Working knowledge of basic network concepts such as TCP/IP, VPN, wired and wireless connectivity, and name resolution.

Description

Serve as an IT support resource and trusted technical authority for complex IT issues
Take ownership of escalated incidents, performing deep-dive troubleshooting and root-cause analysis
Administer, support, and troubleshoot enterprise printing environments, including network printers, printer queues, drivers, and permissions, print server and print-related connectivity issues
Provide advanced support for Windows and macOS operating systems, Microsoft 365 (Outlook, Teams, OneDrive, SharePoint), Active Directory and Azure AD, Exchange and identity/access management services
Configure, deploy, and support Android and iOS devices via MDM
Collaborate with other technical groups
Deliver white-glove customer service as a professional IT ambassador
Contribute to ITIL-aligned processes and service improvement initiatives
Document complex solutions and known issues in the knowledge base
Mentor junior analysts and contribute to service desk maturity
Participate in phone queue and perform other duties as assigned

Additional Skills & Qualifications

• 2–5 years of professional IT Service Desk, Technical Support, or Help Desk experience
• Demonstrated Tier 2 troubleshooting and escalation ownership in an enterprise environment
• Hands-on experience supporting Windows and macOS
• iOS and Android devices
• Microsoft 365 service
• Working knowledge of basic network infrastructure (TCP/IP, VPN, wired/wireless networking)
• Experience administering and troubleshooting enterprise printing environments
• Proven ability to work independently with minimal supervision
• Strong communication skills with both technical and non-technical audiences

Job Type & Location

This is a Contract position based out of Rochester, NY.

Pay And Benefits

The pay range for this position is $20.00 - $24.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type: This is a fully onsite position in Rochester, NY.

Application Deadline

This position is anticipated to close on Sep 2, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership.

About TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.