Desktop Support

About the role

We are seeking a Desktop Support professional to provide technical assistance to our end users. This role involves diagnosing and resolving hardware and software issues in a fast-paced environment. The ideal candidate will possess customer service skills and the ability to work effectively within a team, adhering to standard operating procedures.

Responsibilities

• Diagnose and resolve hardware and software issues for end users.
• Troubleshoot issues on Microsoft Windows 11 operating systems.
• Provide support for Microsoft 365 productivity software, including Outlook, OneDrive, and Teams.
• Address and resolve issues related to Palo Alto Network Global Protect client on Windows endpoints.
• Utilize ticketing systems, such as ServiceNow, to manage and document support requests.
• Apply basic networking knowledge (IP, DNS) to resolve connectivity issues.
• Apply basic cybersecurity knowledge (MFA, phishing) to support user security.

Requirements

• Experience: 1-5 years of experience in a desktop support or related IT role.
• Technical Skills: Experience troubleshooting Microsoft Windows 11 operating systems, proficiency with Microsoft M365 productivity software (Outlook, OneDrive, Teams), experience with troubleshooting Palo Alto Network Global Protect client issues, experience with ticketing systems, specifically ServiceNow, basic knowledge of networking (IP, DNS) and cybersecurity (MFA, phishing).
• Interpersonal Skills: Communication and customer service skills, a professional presence and maturity, attention to detail and the ability to work well with other team members, adaptability in a fast-paced environment.

Qualifications

CompTIA A+ Certification, Microsoft 365 Certified: Fundamentals Certification, Experience using ConnectWise Remote Support Software, Experience using CyberArk Workforce Password Management Software, Experience troubleshooting Citrix VDIs.

Benefits

Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program), a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

Pay

Details about pay are not specified in the job posting.

Schedule

Details about the schedule are not specified in the job posting.