Desktop Support
STI · Trenton, NJ · 1 mo ago
Information TechnologyFull-time
Responsibilities
- Imaging, configuration and deployment of new devices.
- Data migration from the existing to the new device, as well as updating of Treasury systems for device tracking and inventory.
- Systems used are SCCM and Provance.
- Provide excellent customer service as defined in the client service level agreement and demonstrate collaborative relationships within Information Services.
Qualifications
- Experience providing Customer Service to internal customers, management, and administration.
- Experience providing Desktop support functions including visiting the end user area to research and resolve hardware/software/connectivity issues.
- Experience providing desktop support for a variety of business and software development applications.
- Experience providing desktop support to end-users and suggesting alternative solutions for hardware requirements.
- Experience Installing, configuring and troubleshooting computer hardware, operating systems, network configurations and software.
- Experience Performing Backup/Recovery, and troubleshooting network connectivity issues.
- Experience troubleshooting/supporting Windows 10 desktops/laptops/tablets.
- Experience with SCCM to image computers.
- Experience troubleshooting/supporting Windows 11 desktops/laptops/tablets.
- Experience with Support and configuration of Android mobile phones.