IT Service Desk/Desktop Support

Skills

• Troubleshooting
• Customer service
• Active directory
• Help desk support
• Desktop
• Windows 10
• Technical support

Requirements/Qualifications

• Excellent customer service, interpersonal and communication skills
• Strong prioritization skills
• The ability to adapt to changing technologies and learn new technologies
• Bachelor’s in Information Technology or Associates plus 3-5 years of Experience
• Experience with ITIL focused ticket management tools. ServiceNow is a plus but not required.
• Desktop/Laptop Imaging experience
• Hardware & software Application Maintenance and Support
• Perform asset management requirements
• Comply with IT Standard Processes and Procedures
• Comply with IT Client Services organization and IT security policies
• Coordinate resolution activities with all involved parties, but serve as the single point of contact for end users
• Duties as assigned by manager
• Experience Level Intermediate Level