IT Service Desk Support

About KUB

KUB is one of the largest public utilities in the country, providing safe, reliable, and affordable electric, gas, water, wastewater, and fiber services to more than 520,000 customers in Knoxville and parts of seven surrounding counties. We are looking for employees who want to be a part of a mission-driven organization with strong values that support a skilled, diverse, and inclusive workforce.

About the Role

This position is part of a collaborative, team-oriented environment supporting a variety of technologies across the organization. The successful candidate will provide technical support to internal employees and contractors by evaluating, prioritizing, and responding to requests received by telephone, voicemail, e-mail, ticketing system, and in person.

Responsibilities

• Troubleshoot and resolve issues via remote assistance and in person with hardware, software, networking, telephone systems and devices, and other computer-related technologies while delivering excellent customer service.
• Configure and deploy new computers.
• Complete other technical support tasks.
• Help maintain inventory during downtime.

Qualifications

This position requires a hybrid of sedentary and physical work, performed in a typical office environment. Duties involve sitting most of the time with occasional walking or standing. The role may require occasional lifting, carrying, pushing, or pulling of items up to 40 pounds. Bending, stooping, or reaching may occasionally be required. Physical demands may vary by position and may occasionally exceed those described above.

Minimum Requirements

• High School Diploma or equivalent with experience in supporting IT applications and equipment.
• Exceptional customer interaction skills and professionalism.
• Strong analytical and process-oriented skills for problem-solving.
• Working knowledge of Windows, Microsoft Office products, and general PC skills.
• Must have and maintain a valid driver's license.

Preferred Requirements

• 2+ years of experience in supporting IT applications and equipment.
• Experience with troubleshooting and solving customer hardware and software issues.
• Experience with Exchange, Azure, and the Office 365 platform.

Selection Process

The selection process includes the following phases:

1. Apply online at www.kub.org
2. Experience, training, and education evaluation
3. Interview with department representatives
4. Written, performance, and behavioral exercises
5. Background Investigation
6. Physical assessment and/or drug screen (KUB is part of the Tennessee Drug Free Workplace Program)

If special accommodations are needed at any phase of the selection process, please notify Human Resources in advance.

Please note that due to job responsibilities, KUB does not provide immigration sponsorship for this position.