Staff Supervisor

About the role

The Staff Supervisor monitors and provides day-to-day supervision to Direct Support Professionals (DSPs) in a DDM program (Group Home, Day Services, Community Engagement, etc.). This includes coordination of services and supports for all individuals receiving DDM services, such as maintaining a safe and inclusive environment, providing opportunities for individuals to maximize physical, emotional, social, intellectual, and spiritual growth. The Staff Supervisor models a person-centered philosophy, strengths-based approach, celebration of abilities, and provides coaching, teaching, and mentoring to DSPs.

The Staff Supervisor is responsible for coordinating day-to-day operations of the program including overall supervision, scheduling, and training of DSPs.

Responsibilities

• Provides day-to-day oversight to ensure appropriate staffing levels and activities that promote an organized and positive environment.
• Twenty-four-hour emergency availability for DSPs.
• Makes independent decisions regarding best practices, quality assurance, risk management, and problem solving.
• In partnership with supervisor, has working knowledge of 12VAC35-105; 12VAC35-115; and 12VAC35-122. This includes promoting rights, reporting serious incidents, and general compliance with all regulations, DDM Policies/Procedures, and HTFS Employee Handbook.
• Demonstrates working knowledge of and complies with DDM policy on Handling Participant’s Funds and Business Office Procedures; DDM System to Prevent Abuse, Neglect, and Exploitation; and DDM Code of Ethics.
• Models and coordinates person-centered, least restrictive, and community-integrated philosophies and supports.
• Organizes and ensures timely assessment in all aspects of an individual’s life, including coordination with CSBs and other providers to assess risks, abilities, SIS, medical needs, and identification of generic as well as HTFS supports.
• Promotes an active circle of support, including the individual, AR, family members, and staff that work closest with the individual to collaborate and advocate annually and as needed to develop independence and services in the least restrictive environment.
• Ensures communication as needed within the circle of support and with supervisor.
• Ensures the completion and/or review of required documentation including development of measurable goals and methods to achieve goals; quarterly reviews; modification of goals with any change in condition or circumstance; assessment of success; and required daily/weekly/monthly progress notes and accurate support services records.
• Coordinates with supervisor to hire Direct Support Professionals who will work best in the environment and will best meet individuals’ needs. Ensures timely submission to all parties as required by regulation and DDM policy.
• Ensures an environment that promotes health and safety through scheduling all identified needed medical appointments, lab work, and well visits; assisting with, attending, or arranging for medical supports; documentation of changes in medical condition and needed supports; and communication to families, staff, and supervisors regarding any medical needs or services rendered.
• Reinforces skills learned by DSPs during medication administration training, including checking in medications, privacy during medication administration, a process free of medication errors, and completion of related documentation.
• Provides any training identified necessary to ensure medication administration is completed adequately.
• Demonstrates the ability to coach, teach, and mentor DSPs in all aspects of home management as outlined in this job description and the job description of the DSP, including documented bi-weekly one-to-one coaching meetings.
• Completes timely and accurate DSP evaluations and submits to supervisor for review. Provides immediate remediation and training as identified necessary.
• Plans, schedules, and supports Regional Manager with monthly team meetings with all staff to ensure consistent and pertinent communication regarding services and supports provided.
• Ensures adequate coverage of the home 24 hours/day, 7 days/week, which may include the Staff Supervisor providing direct support as needed.
• Monitors and manages staff PTO usage and overtime.
• Carries out responsibilities and duties in a manner that is professional, timely, effective, and efficient.
• Participates in leadership training such as HopeLeads, Altitude, or other training opportunities as assigned by the DDM or HTFS Leadership.

Requirements

• At least one year of documented experience working with individuals with intellectual or developmental disabilities (I/DD).
• At least one year of supervisory experience in a Human Services or related field.
• Bachelor’s or Associate’s Degree in Human Services or a related field is preferred.
• Ability to provide exceptional leadership, emotional maturity, and patience necessary to understand and support the social, psychological, and emotional needs of individuals with I/DD.
• Knowledge, understanding, and ability to implement and apply HopeTree Family Services Core Competencies and Core Values.
• Acceptable driving record and valid driver’s license.
• Ability to lift 50 pounds.
• Ability to represent the agency in the community in a positive manner.

Schedule

This position is based within a HopeTree program setting (Group Home or office-based). This role is one of presence, requiring the Staff Supervisor to be on-site and engaged in day-to-day operations. Travel is required for training and regularly-scheduled team meetings, which may include overnight stays.

The typical work schedule is Monday – Friday between the hours of 8:00 AM – 10:00 PM and includes 24-hour on-call responsibilities. There will be occasions when the Staff Supervisor is required to provide coverage or support with an emergency situation during evening, overnight, weekend, or holiday hours. Flexibility is granted to the regular schedule when communicated in advance with the Regional Manager or Regional Director that adjustment is needed based on such situations, provided there is adequate coverage of the program.

This role requires participation in on-call responsibilities after business hours, overnight, on weekends, and/or holidays.