Staff Product Manager, Post-Order Experience
Vision & Strategy
You will develop and execute a comprehensive product strategy for the post-order ecosystem. You will align the roadmap with high-level business goals, balancing immediate tactical wins with visionary, long-term initiatives.
AI Innovation
You will identify and build the business case for AI-driven solutions within the post-order flow. This includes using predictive analytics for delivery dates, AI-powered support workflows, and automated communication triggers to reduce friction.
Cross-Functional Leadership
You will act as the central hub between Engineering, UX Design, Business Operations, and Customer Service. You will translate complex business needs into technical requirements while ensuring a world-class user experience.
End-to-End Ownership
You will oversee all post-order touchpoints, including order tracking, fulfillment logistics, and support resolution. You will work to reduce turnaround times and ensure all SLAs are met.
Executive Communication
You will confidently present product strategy, ROI on AI initiatives, and performance metrics to the Leadership Team, ensuring alignment across the organization.
Data-Driven Problem Solving
You will use a rigorous, analytical approach—leveraging experimentation frameworks and user research—to solve customer pain points and drive improvements in CSAT, NPS, and retention.
Systems & Logistics
You will lead the product direction for OMS implementation and optimization. You will build robust frameworks for return and reverse logistics, ensuring that re-works or returns are handled with the same efficiency as new orders.
Experience
Experience: 7+ years in Product Management, specifically within B2B or transactional marketplaces. At least 2 years of experience leading PMs or cross-functional product squads.
AI/ML Fluency
Proven track record of identifying AI-driven business opportunities and successfully integrating machine learning or automated intelligence into a product ecosystem.
Domain Expertise
Strong experience in order management, fulfillment, logistics, or support tooling. You understand the mechanics of how complex orders move from production to delivery.
Strategic Communication
Exceptional verbal and written communication skills. You can distill complex technical concepts into a compelling narrative for executive-level presentations.
Analytical Mindset
Expert-level problem-solving skills with deep familiarity with agile methodologies, data analytics tools, and A/B testing frameworks.
Customer Centricity
High degree of empathy for the customer. You are the internal "voice of the customer," building scalable mechanisms to gather and act on feedback.
Pay
The estimated base salary range for new hires into this role is $180,000 - 207,000 annually + annual bonus depending on factors such as job-related skills, relevant experience, and location.
Benefits
We also offer a competitive benefits package, including 401(k) match, medical, dental and vision insurance; life and disability insurance; generous paid time off including vacation, sick leave, floating and fixed holidays, maternity and bonding leave; EAP, other wellbeing resources; and much more.