Senior Product Manager, Post Order Experience

How You’ll Contribute

• Define and prioritize the roadmap for all post-order touchpoints including order tracking, status updates, delays, communications, and support workflows
• Collaborate with engineering, design, and customer service to streamline resolution paths and improve transparency
• Work cross-functionally with supply chain and logistics teams to reduce turnaround times and ensure SLAs are met
• Build and iterate on features that proactively address customer pain points and increase CSAT/NPS
• Drive a data-informed approach using experimentation and user research to improve retention and customer loyalty
• Act as the voice of the customer internally and develop mechanisms to gather feedback at scale

What You'll Bring to Xometry

• 5+ years of product management experience, ideally with B2B or transactional platforms
• Experience with order management, fulfillment tracking, or support tooling preferred
• Strong customer empathy and experience with user-centered product development
• Familiarity with agile product development, data tools, and experimentation frameworks

Pay

The estimated base salary range for new hires into this role is $135,000- $175,000 annually + annual bonus depending on factors such as job-related skills, relevant experience, and location.

Benefits

We also offer a competitive benefits package, including 401(k) match, medical, dental and vision insurance; life and disability insurance; generous paid time off including vacation, sick leave, floating and fixed holidays, maternity and bonding leave; EAP, other wellbeing resources; and much more.