Senior Product Manager, Post Order Experience

How You’ll Contribute

• Define and prioritize the roadmap for all post-order touchpoints including order tracking, status updates, delays, communications, and support workflows
• Collaborate with engineering, design, and customer service to streamline resolution paths and improve transparency
• Work cross-functionally with supply chain and logistics teams to reduce turnaround times and ensure SLAs are met
• Build and iterate on features that proactively address customer pain points and increase CSAT/NPS
• Drive a data-informed approach using experimentation and user research to improve retention and customer loyalty
• Act as the voice of the customer internally and develop mechanisms to gather feedback at scale

What You'll Bring to Xometry

• 5+ years of product management experience, ideally with B2B or transactional platforms
• Experience with order management, fulfillment tracking, or support tooling preferred
• Strong customer empathy and experience with user-centered product development
• Familiarity with agile product development, data tools, and experimentation frameworks

The estimated base salary range for new hires into this role is $135,000- $175,000 annually + annual bonus depending on factors such as job-related skills, relevant experience, and location. We also offer a competitive benefits package, including 401(k) match, medical, dental and vision insurance; life and disability insurance; generous paid time off including vacation, sick leave, floating and fixed holidays, maternity and bonding leave; EAP, other wellbeing resources; and much more.

Xometry is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.