Staff Product Manager, Post-Order Experience

Key Responsibilities

• Vision & Strategy: Develop and execute a comprehensive product strategy for the post-order ecosystem. Align the roadmap with high-level business goals, balancing immediate tactical wins with visionary, long-term initiatives.
• AI Innovation: Identify and build the business case for AI-driven solutions within the post-order flow. This includes using predictive analytics for delivery dates, AI-powered support workflows, and automated communication triggers to reduce friction.
• Cross-Functional Leadership: Act as the central hub between Engineering, UX Design, Business Operations, and Customer Service. Translate complex business needs into technical requirements while ensuring a world-class user experience.
• End-to-End Ownership: Oversee all post-order touchpoints, including order tracking, fulfillment logistics, and support resolution. Work to reduce turnaround times and ensure all SLAs are met.
• Executive Communication: Confidently present product strategy, ROI on AI initiatives, and performance metrics to the Leadership Team, ensuring alignment across the organization.
• Data-Driven Problem Solving: Use a rigorous, analytical approach—leveraging experimentation frameworks and user research—to solve customer pain points and drive improvements in CSAT, NPS, and retention.

Requirements

• 7+ years in Product Management, specifically within B2B or transactional marketplaces.
• Proven track record of identifying AI-driven business opportunities and successfully integrating machine learning or automated intelligence into a product ecosystem.
• Strong experience in order management, fulfillment, logistics, or support tooling. Understanding the mechanics of how complex orders move from production to delivery.
• Exceptional verbal and written communication skills. Ability to distill complex technical concepts into a compelling narrative for executive-level presentations.
• Expert-level problem-solving skills with deep familiarity with agile methodologies, data analytics tools, and A/B testing frameworks.
• A high degree of empathy for the customer. Building scalable mechanisms to gather and act on feedback.

Pay

The estimated base salary range for new hires into this role is $180,000 - 207,000 annually + bonus depending on factors such as job-related skills, relevant experience, and location. We also offer a competitive benefits package, including 401(k) match, medical, dental and vision insurance; life and disability insurance; generous paid time off including vacation, sick leave, floating and fixed holidays, maternity and bonding leave; EAP, other wellbeing resources; and much more.

Schedule

Hybrid work schedule is available.

Benefits

We offer a competitive benefits package, including 401(k) match, medical, dental and vision insurance; life and disability insurance; generous paid time off including vacation, sick leave, floating and fixed holidays, maternity and bonding leave; EAP, other wellbeing resources; and much more.

Equal Opportunity Employer

Xometry is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

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Application Instructions

To apply for this job, please follow the instructions provided in the application link.