Staff Product Manager, Consumer Experience

Responsibilities

• Own the engagement and retention loop for a cross-functional squad
• Diagnose engagement issues affecting member habit formation and churn
• Set strategic guidance regarding improvements in member experience
• Develop habit-forming features such as goals, quests, and rewards
• Connect engagement techniques to measurable user retention and revenue
• Lead through influence in partnership with various departments
• Define success metrics for testing initiatives and communicate outcomes effectively

Qualifications

• 7+ years of product management experience with a strong individual contributor track record
• Proven ownership of consumer-facing products focused on user experience
• Experience in behavior change: naming a behavior affected, mechanic used, and metric improved
• Depth in engagement/gamification: familiarity with loops, quests, rewards, and retention mechanics
• Understanding of reward fairness and member trust essential to product effectiveness
• Experience reasoning across engagement lifecycle metrics like churn and D7/D30 retention
• Exceptional communication skills to influence stakeholders without formal authority

Benefits

• Comprehensive health coverage including medical, dental, and vision
• Flexible Paid Time Off (PTO) and sick leave
• Eight paid holidays per year
• Short-term and long-term disability coverage
• Basic life insurance options