Product Manager, Consumer Experience

About the role

We're looking for an experienced and strategic Product Manager to lead the evolution of our core consumer application experience. This is a rare opportunity to drive high-impact initiatives that connect users with high-demand hospitality, focusing heavily on intuitive design and user flow excellence.

The ideal candidate will have an impeccable product sense, a deep obsession with user-centric design, and demonstrated experience managing consumer-facing mobile products. You will succeed in this role if you thrive in a fast-paced, high-ownership environment where designing for delight is a core focus.

What You’ll Do

• Product Leadership & Strategy
• Drive the end-to-end product strategy and roadmap for the core consumer app experience (mobile-first).
• Define product vision, KPIs (e.g., MAU, key funnel conversion rates, time-to-value), and success metrics aligned with user satisfaction and booking volume.
• Champion the user experience, driving feature development and optimization that enhances usability, accessibility, and app performance.
• Work with a cross-functional team to execute roadmap items with precision, speed, and quality.
• User Experience & Design Flow
• Deeply audit and optimize critical user flows, including restaurant discovery, search filtering, reservation booking, and in-app communication.
• Partner closely with the design team to transform wireframes and prototypes into best-in-class features that adhere to modern mobile UX standards.
• Focus on reducing friction and increasing conversion at every touchpoint within the core app funnel.
• Customer & Market Insight
• Immerse yourself in user behavior, sentiment, and needs using qualitative research (interviews, usability testing) and quantitative data (funnel analysis, heatmaps).
• Translate user feedback and insights into clear, actionable product requirements and prioritized features.
• Maintain a sharp awareness of competitor apps and emerging consumer mobile trends to keep Dorsia's experience cutting-edge.
• Cross-Functional Excellence
• Collaborate cross-departmentally across Design, Engineering, Marketing, Data, and Operations, ensuring alignment on the consumer product vision.
• Own cross-team coordination, feature documentation, and launch readiness for all app updates.
• Data-Driven Decision Making
• Persistently partner with analytics to identify drop-off points, surface optimization opportunities, and track the impact of UX changes.
• Use tools like Mixpanel, Looker, and user session recordings to generate insights independently.
• Bring a strong hypothesis-driven mindset to every product decision, prioritizing experiments that improve the core user journey.

Experience

• 3+ years in product management roles, with a proven track record of owning core consumer mobile app surfaces end-to-end.
• Deep expertise in UX/UI design principles, information architecture, and mobile development ecosystems (iOS/Android).
• Experience contributing to 0→1 launches and iterating on mature product surfaces in a high-volume consumer environment.
• Fluency in modern software development processes and comfort working with design and engineering teams to deliver high-quality, pixel-perfect experiences.
• Advanced analytical skills: ability to query, model, and interpret data using SQL and behavioral analytics tools.
• Excellent communication and storytelling skills—able to articulate complex UX challenges and inspire alignment toward a solution.
• Strong product intuition backed by rigorous user research and usability testing.
• Comfortable with ambiguity and rapid iteration based on user feedback.
• Passionate about food, hospitality, and creating magic through intuitive mobile technology.

Compensation & Benefits

• Competitive salary tailored to your experience and the NYC market
• Equity
• Full suite of benefits including medical, dental, vision, and FSA
• 401(k) plan
• Flexible PTO
• In-office lunch three times a week
• Employee dining credits
• One Medical membership, Teladoc, Talkspace, Kindbody access

Lifestyle Hours

We’re not a 9-to-5 company. Our lifestyle mirrors our members. Early flights, after-work events, and late-night sprints when the work demands it. But we love what we do, and we definitely love a good party.

High Performance Culture

Working at Dorsia isn’t for everyone—and that’s the point. Our culture is designed for builders, not passengers. We move fast, set ambitious standards, and expect people to rise to them. If you have the talent and the drive, this will be a ride to remember.

A Final Word

We’re building something special. It will take long hours and relentless effort. It’s not for everyone. For those with the metabolism, you’ll create something that changes how culture is lived. And that’s the kind of work worth your life’s energy.