Staff Design Operations Program Manager

About the role

For our client, we are seeking a Staff Design Operations Program Manager to join the team of a leader in the Finance & Insurance space. This role will lead operational priorities where safety, quality, compliance, and execution discipline are central to success. You will collaborate with field leadership, support functions, and cross-functional stakeholders to improve accountability, service delivery, and operational consistency. The position offers the opportunity to influence operational scale, customer outcomes, and organizational performance within a regulated financial services environment.

Responsibilities

• Set strategic direction for Design Operations and drive execution
• Establish the AI adoption strategy for design processes
• Architect scalable systems for operational efficiency
• Define and implement design culture and quality rituals
• Develop and execute the external presence strategy for design
• Define onboarding processes and enablement programs for designers
• Serve as a cross-functional liaison to resolve ambiguous problems
• Act as a strategic thought partner to design leadership and define success metrics

Qualifications

• 5+ years of experience in Design Operations or related field
• Proven track record of setting strategic direction for a horizontal function
• Excellent skills in building relationships and influencing stakeholders
• High standards for quality and accountability in operations
• Experience in community engagement and branding activities
• Comfortable managing projects independently from concept to delivery
• Ability to anticipate risks and adapt to changes quickly

Pay

$179,900 – $249,900 annually

Benefits

• Equity (stock options) as part of the total rewards package
• Flexible work environment with options for remote work
• Health, dental, and vision insurance
• Generous paid time off policy
• Professional development and training opportunities
• Community engagement and social responsibility initiatives

Location: Remote - US based candidates only, no visa sponsorship available