Staff Business Systems Analyst

About the role

At Gusto, we're on a mission to grow the small business economy. We handle the hard stuff—payroll, health insurance, 401(k)s, and HR—so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve. All full-time employees receive competitive base pay, benefits, and equity—because everyone who helps build Gusto should share in its success.

Responsibilities

• Drive Platform Excellence: Lead system improvements through effective requirements elicitation, configuration, administration, development, and application support for our Salesforce platform—ensuring it scales with Gusto's growth.
• Lead Cross-Functional Delivery: Manage projects and partner closely with cross-functional teams to roll out new systems, reduce process inefficiencies, and deliver measurable impact across the organization.
• Own the Integration Ecosystem: Manage integrated applications and third-party suppliers—including NICE CXOne, Qualtrics, Gong, Chili Piper, Outreach, RingLead, Catalyst, and more—to ensure seamless connectivity across the GTM tech stack.
• Be a Technology Strategist: Partner with stakeholders to take ownership of the roadmap and tools they depend on, driving efficiency and enabling Gusto to scale with confidence.
• Build Exceptional Gustie Experiences: Design and maintain best-in-class experiences using Salesforce Service and Sales Clouds, with a focus on usability and adoption.
• Own Lead-to-Cash: Be accountable for the vision, strategy, and roadmap of our lead-to-cash capabilities—ensuring end-to-end process integrity across the revenue lifecycle.
• Champion Change Communication: Own the communication of platform changes to end users and stakeholders, driving clarity and adoption at every stage.

Requirements

• Revenue Systems Veteran: 7+ years of experience as a Business Systems Analyst supporting Revenue organizations, with a proven track record of designing and supporting large-scale, technically complex Salesforce solutions.
• Salesforce Strategist: 4+ years of strategic Salesforce ownership, including defining the platform's vision, roadmap, and prioritization— with deep knowledge of best practices for Salesforce architecture and governance.
• GTM Tool Expert: Comprehensive knowledge of GTM tools (e.g., Salesforce, NICE CXOne, Chili Piper, RingLead, ZoomInfo, CPQ, or related technologies) and the ability to manage integrated third-party applications end-to-end.
• AI Builder & Fast Learner: Demonstrated comfort using AI tools (e.g., Claude, Copilot, or similar) to accelerate development, generate code, and write requirements—and a genuine eagerness to upskill in an AI-native, fast-paced environment.
• Analytical Problem-Solver: Demonstrated ability to analyze processes and data to deliver impactful, scalable solutions that reduce inefficiencies and support Gusto's growth.
• Communicator & Collaborator: Strong interpersonal skills with experience working across diverse teams and functions, including training and enabling end users to drive platform adoption.

Qualifications

• Certified (Preferred, Not Required): Salesforce certifications (e.g., Administrator, Platform App Builder, Advanced Administrator, Business Analyst, Sales Cloud Consultant) are a plus.

Skills

• Experience with Salesforce and related GTM tools.
• Strategic thinking and project management skills.
• Strong analytical and problem-solving abilities.
• Excellent communication and collaboration skills.
• Ability to learn and adapt to new technologies and tools.

Benefits

Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above. Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role).

Pay

The cash compensation amount for this role is targeted at $129,000-160,000 in Denver & most remote locations, and $154,000-193,000 for San Francisco & New York.

Schedule

This role offers a flexible schedule with an expectation of working from the office on designated days approximately 2-3 days per week (or more depending on role).