Staff Business Application Owner

About the role

TriNet’s Business Relationship Management team serves as the bridge between the technology organization and TriNet business leaders. The Staff Business Application Owner is a core member of the BRM team, responsible for managing TriNet's internal business applications, developing and executing business application strategies, overseeing development activities, and ensuring the successful launch and support of our business applications.

This role focuses on the needs of our internal colleagues, creating and managing TriNet's business application roadmaps in partnership with business unit leaders. It delivers business applications in support of strategic corporate programs and business initiatives, serving as a strategic and analytical partner to TriNet's business unit leaders to implement effective solutions and capabilities that address critical business challenges and improve business outcomes.

The Staff Business Application Owner leads the end-to-end business application lifecycle, from conceptualization to launch, collaborating closely with cross-functional teams including engineering, design, and UX/UI to prioritize features, allocate resources, and ensure timely delivery of high-quality business applications. This role conducts market analysis and competitive research to identify trends, opportunities, and threats, and manages multiple business applications to drive the success of TriNet's business application suites.

This position creates buy-in for the business application vision with end users and key stakeholders, guiding cross-functional teams in the creation of complex business applications and partnering with Business Relationship Managers and Business Analysts to rally team members around a common vision. The Staff Business Application Owner scopes and prioritizes activities based on business and colleague impact, engaging with senior management to proactively influence business application decisions that drive business process improvements.

Responsibilities

• Drive the execution of all processes in the business application lifecycle, including application and market research, vendor analysis, requirements and roadmap development, and application launch (10% of time).
• Participate in business application development efforts, collaborating with Engineering, Design, UI/UX, and Business Analyst teams to ensure successful application deployments (10% of time).
• Maintain and deliver a prioritized backlog for business applications based on roadmap priorities and interdependencies (15% of time).
• Keep internal colleague business needs top of mind while delivering to the application vision (10% of time).
• Engage with business teams, gather feedback, and understand pain points to ensure business applications deliver exceptional value and help the organization achieve business objectives (10% of time).
• Effectively communicate business application updates, progress, and strategies to key stakeholders and senior management, ensuring alignment across the organization (10% of time).
• Define key performance indicators (KPIs) and metrics to measure business application success and iterate on improvements based on data-driven insights (10% of time).
• Ensure business application roadmaps align with the business objectives of business units, collaborating with senior management to design the business application vision (10% of time).
• Act as the business application evangelist with business unit leaders and scrum team members (5% of time).
• Conduct market research and competitive analysis to gain insights into industry trends and translate findings into actionable strategies (5% of time).
• Conduct ROI analysis on potential business application investments to drive investment prioritizations (5% of time).
• Define and execute the product strategy, roadmap, and governance for Salesforce Service Cloud and Agentforce to align with business objectives and customer service goals.
• Partner with business, operations, and technology stakeholders to prioritize initiatives, translate requirements into solutions, and drive adoption of platform capabilities.
• Lead the optimization of customer service processes through Service Cloud features, AI-powered automation, and Agentforce experiences to improve agent productivity and customer satisfaction.
• Oversee platform performance, integrations, data quality, security, and compliance to ensure scalable and sustainable Salesforce solutions across the enterprise.
• Measure business outcomes and continuously improve the platform by tracking KPIs, managing releases, evaluating emerging capabilities, and maximizing return on Salesforce investments.
• Perform other duties as assigned and comply with all policies and standards.

Requirements

• Advanced experience in a dynamic business application management role with proven success in overseeing all elements of the business application development lifecycle.
• Advanced understanding of AI-powered process automation.
• Ability to connect with, build trust, and influence colleagues at all levels of the organization.
• Deep experience in an agile development environment, with an understanding of agile methodologies and business application management principles.
• Demonstrated customer-centric approach.
• Meticulous focus on details to ensure smooth delivery of work.
• High effectiveness in managing cross-functional teams.
• Advanced communication, written, organizational, and presentation skills.
• Ability to adapt to a fast-paced, continually changing business and work environment while managing multiple priorities.
• Advanced understanding of business application management methodologies, frameworks, and best practices.
• Analytical mindset with the ability to leverage data to make informed business application decisions.
• Implementation and ongoing usage experience with Salesforce Service Cloud, including Agentforce for Service (Einstein AI), Service Cloud Voice, Case Management, Omni-channel, Knowledge Management, and Service Console.

Qualifications

• Bachelor’s Degree preferred.
• Typically 8+ years of relevant work experience required.

Pay

The salary range for this role in Atlanta, GA is $100,800.00 to $189,000.00. The candidate’s final salary offer will be based on skills, education, work location, and experience. Compensation may also include bonuses consistent with TriNet’s corporate bonus plan.

Benefits

• Medical, dental, and vision plans.
• Life and disability insurance.
• 401(K) savings plan.
• Employee stock purchase plan.
• Eleven (11) Company observed holidays.
• Paid time off (PTO).
• Comprehensive leave program.

For detailed information about TriNet’s benefits offerings, visit TriNet Benefits.

Schedule

This role is based in Atlanta, GA. All qualified external applicants will be considered for an in-office role. Qualified internal candidates may be considered for remote hire at the company’s discretion.