Staff Assistant

Duties/Responsibilities

• Represent the unit as the first point of contact and provide reception duties, including answering phones, greeting visitors, and monitoring/responding to various email accounts
• Answer general student questions for both international and graduate school populations
• Provide basic inquiries to determine the routing of visitors, phone calls, emails, and general questions to the appropriate staff
• Aid International Services with obtaining documentation in preparation for the arrival of students
• Independently compose various forms of correspondence
• Provide administrative support as needed, including reserving conference rooms and assisting with scheduling and preparation for various meetings
• Process travel paperwork and manage documentation
• Maintain an ongoing inventory of office equipment
• Cook up with staff in placing orders for office supplies
• Maintain the filing system for the front office
• Maintain the function of the copy machine, placing service calls as needed
• Place service calls for housekeeping and facilities maintenance as needed
• Advertise and promote the unit’s student events utilizing various social media/marketing channels to maximize staff, faculty, and student participation and attendance
• Aid in digital fliers, advertisements, announcements, newsletters, and photography for the unit
• Assist with online admissions recruiting meetings and Lunch-and-Learn recruiting events
• Assist, as needed, with other events hosted by the unit

Minimum Requirements

• A high school diploma, one year of experience in an administrative, customer service, or receptionist role, or an equivalent combination of education and experience
• Excellent written and verbal communication skills
• Professional knowledge of Microsoft Office and Google suites
• Willingness to work collaboratively with multiple team members

Desired Qualifications

• A bachelor's degree
• One to three years of full-time, verifiable customer service or administrative work experience
• Knowledge of Banner, Banner Xtender, Zoom, Adobe Acrobat, Canva