SSVF Shallow Subsidy Case Manager

This position is funded through the U.S. Department of Veteran’s Affairs Supportive Services for Veteran Families (SSVF) program, aiming to rapidly address homelessness crises for Veteran Families through increased access to affordable housing. The Shallow Subsidy Case Manager will provide Stabilization and Case Management services to Veterans enrolled in the Shallow Subsidy service, with an emphasis on those residing in Essex and Middlesex counties. This role employs evidence-based interventions including Motivational Interviewing, Housing First, Rapid Re-housing, Harm Reduction, and Trauma Informed Care to deliver client-centered services.

Responsibilities

• Provide housing search, case management, and stabilization services to Veterans and their families enrolled in the Shallow Subsidy service.
• Connect participants to financial resources (e.g., employment, benefits) and other services to help them maintain housing and progress toward self-identified goals.
• Collaborate with SSVF and Human Services teams, as well as external partners, to identify and screen potential SSVF participants for the Shallow Subsidy service.
• Ensure compliance with and understanding of the SSVF Program Guide.
• Develop and maintain relationships with landlords and property managers, advocating on behalf of SSVF participants.
• Assess housing barriers, needs, and preferences with participants and develop Individual Service Plans and long-term housing retention goals in collaboration with the Veteran.
• Liaise and refer to collaborating organizations and programs to mitigate barriers to housing (e.g., credit, legal, rental history).
• Identify apartments, SROs, and other appropriate housing options, and travel to potential placements with participants as needed.
• Ensure rapid and smooth transition into permanent housing, coordinating rental assistance, furniture banks, and moving assistance.
• Coordinate housing efforts with representatives from NECHV, HUD/VASH, local Housing Authorities, and other homeless assistance programs.
• Ensure timely completion of subsidized housing applications for all eligible Veterans.
• Provide post-placement housing stabilization services via follow-up (weekly, tapering to monthly as needed) to connect Veterans with community-based resources for sustained housing.
• Engage in case conferencing and review cases with the Shallow Subsidy Coordinator on a weekly basis.
• Ensure compliance with SSVF and internal documentation requirements and standards.
• Work closely with the Stabilization Services Coordinator to ensure timely and accurate data entry practices.
• Attend program, department, and training meetings, as well as meetings with collaborating agencies as required.
• Perform other SSVF duties as assigned.

Qualifications

• Required:
  • Bachelor’s degree in Human Services or related field, with 1 to 3 years of experience. Relevant experience may substitute for a degree.
  • Experience with case management, navigating community-based resources, subsidized housing placements, and working with persons experiencing or at risk for homelessness, mental health, and substance use disorders.
  • Understanding of and commitment to Motivational Interviewing, Harm Reduction, Cultural Competency, and Trauma Informed Care.
  • Excellent customer service skills and professional communication with employees and enrollees, both on the phone and in person.
  • Proficiency with electronic databases and computers.
  • Flexible self-starter with strong analytical skills.
• Preferred:
  • Knowledge of military culture.

Essential Functions

• MA Driver’s License required; must be able to travel in the greater Boston area, including throughout Middlesex and Essex counties, and work in the community.
• Must be able to travel to Haverhill, MA location at least once a week.
• Ability to work comfortably with a multicultural, homeless population experiencing complex challenges.
• Demonstrate positive communication with Veterans and other team members and collaborators.
• Strong organizational and computer/database/electronic record-keeping skills.
• Ability to maintain professional and personal boundaries.
• Ability to write clear progress notes and person-centered service/care plans.
• Strong written and oral communication skills.
• Ability to work independently and collaboratively with teams, including other NECHV programs and departments.

Pay

$50,000–$55,000 per year