Case Manager Ssvf

About the role

The Case Manager plays a vital role in empowering Veterans and their families to achieve stability and independence. Through comprehensive case management, financial guidance, and hands-on support, the Case Manager helps ensure that Veterans experiencing housing crises and homelessness are quickly and successfully rehoused.

Responsibilities

• Deliver case management & supportive services to homeless Veterans; maintain accurate case files
• Determine participant service needs
• Develop Housing Identification and Stability Plans
• Develop and monitor Single Coordinated Care Plans
• Execute participation agreements with participants
• Create discharge plans with referral options
• Provide housing stability counseling, including awareness and referral to rental, rent subsidy, and housing assistance programs
• Educate participants on supportive services and client rights, including fair housing, landlord-tenant laws, lease terms, rent delinquency, home maintenance, and financial management
• Make program referrals and establish linkages with appropriate agencies, including VA services and programs, Local shelters, GPD, and safe havens, County Veteran Service Officers, Local Veteran Agencies & non-profit organizations, Vocational and rehabilitation counseling, Employment, training, and educational assistance, Healthcare and childcare services, Protective payee and legal services, Transportation assistance, Daily living, emergency, and direct financial assistance
• Provide financial counseling and assist participants in developing personal budgets
• Request temporary financial assistance after Area Manager/Director approval
• Maintain accurate, timely file records of client assessments, contacts, progress, and HMIS entries
• Attend local CoC meetings and applicable CoC sub-committee meetings
• Represent the organization's SSVF Program at community events, networking opportunities, and public meetings
• Build partnerships with local organizations, both veteran and community-based

Requirements

The successful candidate will be able to meet the following key performance indicators:

• 100% of participants have updated Housing and Coordinated Care Plans within 30 days of intake
• 100% of case files and participant documentation are complete and accurate in HMIS
• 80% of participants meet housing stability goals within the planned timeframe
• 90% of participants are connected to at least one resource within 30 days of intake
• 85% of participants develop and follow a personal budget plan
• 100% of client records updated within 48 hours of service delivery
• Zero compliance issues