SSVF Case Manager

Job Summary

The Salvation Army North and Central Illinois Division's SSVF program aims to provide critical time intervention, strength-based case management, and sustainable permanent housing interventions for Veterans and their families.

Essential Duties And Responsibilities

• Case Management (70%): Ensure program criteria, referrals, and procedures are maintained for SSVF program Veteran participants. Develop a case plan with the participant within one week of enrollment with specific short- and long-term goals, when needed. Schedule regular meetings with participants to review and update goals. Conduct home visits as appropriate. Provide participants with links to community services as needed. Provide services as needed, e.g., court appointments, landlord/tenant conflict resolution, etc. Educate Veterans in life skills such as Resiliency, Tenant Education, and Financial Literacy. Participate in housing searches and scheduling housing inspections. Provide intake including required documentation for admission, referral needs, program details, and expectations. Conduct outreach, intake, and enrollment activities. Using strengths-based perspective, encourage positive lifestyle changes for Veterans to maintain housing. Provide resources and referrals as needed to Veterans and household members. Flex schedule to meet with full-time employed Veterans during non-standard business hours. Ensure client confidentiality in accordance with established procedures and regulations.

• Administrative Responsibilities (20%): Maintain complete and accurate electronic client records that includes the assessment, eligibility, intake, case plan, documentation of progress, challenges, accomplishments, discharge plan, and all follow-up contact. Provide electronic detailed case note records. Participate in quality assurance/CARF Task Force Group.

• Collaboration (10%): Attend community meetings and Coordinated Entry By-Name-List reviews. Collaborate and communicate with Health Care Navigator, Legal Services, and Financial Literacy staff for appropriate referrals and coordination of services. Attend community Veteran events such as Stand Down, Veteran Resource Fairs, etc. Communicate effectively with VA HUD-VASH and Salvation Army personnel. Attend weekly, monthly meetings, and annual training events.

Education

• Minimum Knowledge, Skills, and Abilities: Bachelor’s degree in human services, social work, or related degree preferred; significant related experience may be considered in lieu of a degree. An in-depth knowledge of VA programs and guidelines. And/or Veteran status. Experience working in diverse environments such as homeless shelters, service facilities, streets, offices, hospitals, and all other locations as necessary to fulfill program objectives. Experience in working with Veteran population and have experience in areas of substance abuse, Veterans assistance, and PTSD is beneficial. Prior knowledge and training in Critical Time Intervention (CTI), harm reduction, Housing First, Trauma Informed Care, motivational interviewing, and conflict resolution is preferred.

Skills/Abilities

• Excellent written and verbal communication skills, including experience or capacity to demonstrate positive interpersonal skills and work as a cooperative team member. Knowledge of community resources and programs for persons experiencing homelessness and/or at risk of homelessness. Close attention to detail and a high level of confidentiality. Ability to multi-task several projects concurrently. Must have an interest and ability to work with people of diverse racial, ethnic, and socio-economic backgrounds in a sensitive and culturally appropriate manner. Ability to establish and implement policies and procedures. Team player, self-starter, and perform well with minimum supervision. Proficiency in computer software applications, including demonstrated experience in using email, MS Office applications.

Physical Demands/Work Environment

• This position may be required to do light to moderate physical work. Sometimes heavier. To successfully perform the essential functions of this position, the employee is regularly required to use standard office equipment including a PC and potentially make public presentations/interactions. The work environment for this position includes an office environment with a low to moderate noise level. This individual must be able to travel to meet the needs of the position. A valid MVR is required.

Reporting Relationships

This position reports to the SSVF Region 3 Supervisor. In context related to this position’s duties, this individual will interact with a wide range of contacts both internal and external. In these contacts he/she will act as a representative of The Salvation Army and its mission.

Performance Measures

• This individual will be evaluated on how effectively the outcomes of this position are achieved. Timeliness and accuracy of accomplishing assigned goals will be reviewed. An evaluation of how effective service is provided. Performance will also be determined by outcome information provided during weekly staff meetings and monthly reports.