SSVF Case Manager

What You'll Do

The SSVF (Supportive Services for Veteran Families) Case Manager will work closely with Homeless and Formerly Homeless Veterans and their Families and is part of the YWCA’s Specialized and Integrated Services Division.

• Identify and engage with current and previously homeless families to assist them in obtaining and retaining permanent affordable housing.
• Establish effective case management relationships with formerly homeless veterans and homeless veteran families, building relationships with property managers and other social service providers in coordination with the SSVF Program Manager I.
• Assist in connecting families to supportive services to help ensure success in permanent housing.
• Respond to crisis situations which could result in loss of permanent housing if not resolved.
• Assist in providing life skills training and support when needed.
• Provide referral and connection to supportive services, such as chemical dependency treatment, mental health counseling, domestic violence advocacy, etc.
• Conduct home visits to ensure housing stability.
• Accurately and thoroughly document performance of all of the tasks above.
• Meet regularly with SSVF staff to help ensure success for the families and the program.
• Attend meetings with human service providers and other public functions as related to the SSVF program.
• Help with administrative support of the program through regular reporting and record keeping as directed.
• Show demonstrated ability to interact with people of different cultures and promote social justice.
• Perform other duties as assigned.

Requirements

• BA in social services or related field and/or a minimum (3) years’ experience working with low-income individuals and families and or persons with disabilities, with a strong focus on supportive services for Veterans.
• Knowledge and experience in providing services to Veterans.
• Experience with crisis intervention and case management.
• Experience working with homeless families/individuals.
• Knowledge of family dynamics.
• Experience working with persons who have chemical dependency and mental health issues.
• Knowledge of and experience working with persons who have experienced domestic violence.
• Knowledge of housing resources in King County, Landlord/Tenant Laws and Fair Housing Regulations in Seattle and King County.
• Ability and willingness to work as part of team and independently.
• Values diversity and provides culturally competent services.
• Veterans are encouraged to apply.

Hours, Rate, and Benefits

• Hourly Rate: $28.00
• Hours: 40
• Excellent benefits package including medical insurance, retirement plan, plus generous vacation, holiday, and sick leave plans.
• After two years of employment, employees are eligible to participate in the YWCA Retirement Fund.

Physical Requirements

• Continuously exchanges information through listening and talking with clients, agency staff, employers, representatives of community organizations and other individuals in the community.
• Frequently stands, walks, sits, and climbs in performing duties in the office and in traveling to off-site meetings.
• Frequently reaches and grasps in using telephones, computers, fax machines and other office equipment and supplies.
• Frequently lifts and carries up to 5 lbs. of paperwork, files, and training materials, occasionally up to 40 lbs.
• Frequently to occasionally performs close work while updating files, reading program information, and using computer.
• Sometimes kneels, bends, pushes and pulls in obtaining files in drawers.
• Sometimes stands for long periods of time while conducting training programs or attending job fairs.

Mental Health Considerations

• All employees of the YWCA interact with clients who have experienced or are experiencing trauma in various forms, including but not limited to, racial trauma, domestic violence, sexual violence, homelessness, unemployment, and financial hardship.
• We encourage employees to seek support inside and outside the workplace and maintain self-care routines.

Equal Opportunity Employment

• YWCA Seattle King Snohomish is an Equal Opportunity Employer.