SSVF Case Manager Supervisor –Panhandle Region
About the role
The SSVF Case Manager Supervisor is responsible for providing direct supervision to the Case Managers and Health Care Navigator/Employment Specialist. The Supervisor will provide direction and support to case managers as they serve the Veteran clients, as well as carry a small caseload of their own in the Amarillo area. The Supervisor will both train and ensure that case managers follow procedure and guidelines of the SSVF grant. The Supervisor will be responsible for leading case staffings, case conferencing, and other staff meetings. The Supervisor will also support a cohesive team mentality, encouraging partnership between team members for the benefit of the client. An important focus of the Supervisor will also be to expand the Council’s reach with other organizations in the area. The Supervisor will also work with the Assistant Director and Director of Housing Services to review policy and procedures and will use feedback from the SSVF Compliance Specialist to guide continuous quality management and improvement.
Responsibilities
- Provide direct supervision to the Case Managers and Health Care Navigator/Employment Specialist
- Train and ensure case managers follow procedure and guidelines of the SSVF grant
- Lead case staffings, case conferencing, and other staff meetings
- Support a cohesive team mentality, encouraging partnership between team members for the benefit of the client
- Expand the Council’s reach with other organizations in the area
- Work with the Assistant Director and Director of Housing Services to review policy and procedures
- Use feedback from the SSVF Compliance Specialist to guide continuous quality management and improvement
Requirements
- A Bachelor’s degree in Social Work or related field; a Master’s degree is preferred
- At least 2 years of relevant supervisory experience is required
- Experience working with people experiencing homelessness and/or veterans is preferred
- Reliable transportation, a current Texas driver’s license, and evidence of auto liability insurance