SRT/Direct Connection – Operation Manager

Job Summary

The Operations Manager supports Direct Connection propulsion engineering development by owning the processes, documentation, and cross-functional coordination required to deliver high-quality performance upgrade products in a fast-paced environment. This role ensures calibration datasets, release documentation, supplier deliverables, and field-issue investigations are executed. The successful candidate will work across calibration, controls, validation, regulatory, warranty, suppliers, and external facilities to maintain product integrity throughout the development cycle. This position requires strong organizational discipline, calibration and product lifecycle awareness, and the ability to operate effectively in fast-moving development environments.

Responsibilities

• Maintain daily program cadence, manage the risk register, and own milestone delivery for propulsion, calibration, and upfit releases.
• Ensure DFMEA and DVP&R completion, plan and secure validation resources (dyno, HIL, vehicle), and own release documentation and record retention.
• Lead post-launch governance, including release triage, organizing cross-functional root-cause teams, managing warranty/aftermarket issue resolution, and driving running change closure.
• Drive supplier engineering escalations, ensure supplier deliverables meet OEM requirements, and manage integration of upfit kits and crate/aftermarket installs.
• Act as the operational interface between design leads, program management, manufacturing, purchasing, and service to ensure requirements flow-down and release timing is met.
• Implement continuous improvement initiatives, including root-cause analysis and process standardization, to reduce rework, warranty exposure, and post-launch stabilization.
• Run weekly team huddles and participate in planning program reviews, and report to leadership.

Qualifications

• Bachelor's degree with hands-on propulsion, calibration, or upfit management experience required.
• Minimum of 8 years in automotive product development with direct experience in powertrain/propulsion, calibration, engine engineering, or vehicle upfit.
• Familiarity with OEM engineering processes, standards, and issue-tracking systems.
• Experience with dyno, HIL, or virtual testing environments.
• Strong program management, cross-functional communication, and supplier escalation skills.
• Effective communication and interpersonal skills.
• Passion for the automotive performance and enthusiast industry.

Preferred Qualifications

• 10+ years in automotive product development with direct experience in powertrain/propulsion, calibration, engine engineering, or vehicle upfit.
• Prior aftermarket or crate/aftermarket product development experience.
• Experience with calibration and validation tools (ETAS/INCA, MATLAB, Simulink, CANalyzer).
• Knowledge of statistics and data-driven decision methods.
• Experience with MATLAB scripting or other data processing languages (Python, JavaScript/NodeJS, PowerApps, PowerBI).