SRC Operation Manager
Activated Insights is a SaaS leader in the post-acute and long-term care market, founded in 2008. The company employs over 250 team members and serves more than 12,000 sites of care, impacting millions of patients, clients, and residents. Its technology, surveys, and training solutions are used by organizations ranging from mom-and-pop small businesses to billion‑dollar care organizations, and its services impact the lives of hundreds of thousands of seniors each year. Activated Insights also reports over 7,000 customers that extend into over 23,000 sites of care, with products focused on employee engagement, ongoing education, resident and patient satisfaction surveys, and reputation management tools.
What sets Activated Insights apart is its position at the heart of the healthcare industry’s most dynamic sector, addressing the ever‑growing demand for post‑acute and long‑term care to serve the fastest‑growing segment of the U.S. population. Backed by a private investment firm with 40+ years of experience forging lasting healthcare partnerships, the company fosters a compassionate, service‑driven, spirited, and collaborative culture aligned on delivering exceptional experiences for employees, customers, and the people in their care. Its high‑performing executive leadership team has success in both public and private‑equity companies, primarily in high‑growth firms focused on the long‑term and post‑acute care market.
About the role
The SRC Operations Manager plays a vital role in supporting the day‑to‑day operational effectiveness of the Satisfaction Research Center. This position owns workforce planning and scheduling, timekeeping and payroll administration, mail operations, KPI reporting, systems coordination, and operational process improvement. The manager helps ensure that staffing, systems, and processes support the accurate and timely completion of surveys while identifying opportunities to improve productivity, quality, and cost efficiency across both call centers. The SRC Operations Manager partners closely with SRC leadership, Talent, Finance, and IT and serves as the primary operational point of contact for workforce‑ and system‑related issues across the SRC. This is an individual contributor role with functional responsibility for SRC operational processes and workforce administration; responsibilities may evolve as business priorities change.