SRT-Direct Connection-Dealer Performance Manager (DPM)

Key Responsibilities

• Serve as the main point of contact between the company, BC’s, and all dealerships.
• Build strong relationships with dealer principals, general managers, and department leaders.
• Communicate corporate programs, initiatives, and expectations to the dealer network.
• Analyze dealership performance parts metrics (sales, service, parts, finance, customer satisfaction).
• Identify strengths, weaknesses, and opportunities for improvement.
• Understand competitive landscape.
• Develop customized action plans to support dealer profitability and market share growth.
• Monitor KPIs and hold dealership performance reviews.
• Guide dealers on inventory optimization, sales processes, lead management, and digital retailing.
• Support marketing efforts and local market penetration strategies.
• Provide training or coordinate resources to improve dealer capability and execution related to performance parts.
• Monitor customer satisfaction (CSI) scores and implement programs to improve customer loyalty.
• Coach dealerships on enhancing service processes, delivery standards, and brand experience.
• Help resolve escalated customer issues when needed.
• Afford market analysis and competitive landscape on all performance parts.
• Use market intelligence to guide dealer strategy and territory planning where information is available.
• Recommend adjustments to dealer operations based on emerging trends.

Basic Qualifications

• Bachelor’s degree in Business, Finance, Marketing, or related field.
• 5 or more years of experience in automotive or retail dealership operations, field sales, or business consulting.
• Strong analytical and data-interpretation skills.
• Excellent communication, negotiation, and relationship-building abilities.
• Ability to coach and influence leaders without direct authority.
• Travel within assigned territory required.

Success Metrics

• Performance Parts sales volume and revenue growth.
• Improvement in profitability metrics.
• Customer satisfaction (CSI) scores.
• Program adoption rates.

Our Benefits

• Comprehensive Health & Well-being Coverage.
• Employee Assistance Program (EAP).
• Family Building Benefit.
• Generous Paid Time Off.
• Competitive Retirement Savings Plans.
• Income Protection & Insurance Options.
• Company Vehicle Lease Program.
• Tuition reimbursement and student loan refinancing programs.
• Volunteer hours each year.