Sr Workplace Experience Manager

About the role

As a CBRE Workplace Experience Senior Manager, you will supervise employees and third parties that support several experience services. Examples of services include Concierge, Reception, Meeting & Event Management, and administrative office duties. This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

Responsibilities

• Provide formal supervision to employees.
• Monitor the training and development of staff.
• Conduct performance evaluations and coaching.
• Oversee the recruiting and hiring of new employees.
• Coordinate and manage the team's daily activities.
• Establish work schedules, assign tasks, and cross-train staff.
• Set and track staff and department deadlines.
• Mentor and coach as needed.
• Lead team impact on quality, efficiency, and effectiveness of the job discipline and department.
• Build and maintain a trusted client relationship.
• Negotiate with clients, partners, and associates to resolve conflicting priorities.
• Ensure support provided by the team is efficient and consistent.
• Oversee and execute process improvement efforts on a regular basis.
• Develop strategic solutions.
• Execute technological and training needs for Workplace Experience teams and clients.
• Always follow safety standards with employees, clients, and vendors.
• Maintain vendor partnerships with the intention of cost-saving efforts.
• Approve negotiations for contract services.
• Manage budgets, and cost reductions, and achieve cost savings.
• Deliver the Service Business Continuity plan every six months and conduct required testing.
• Apply a broad knowledge of the business, own discipline, and how own discipline integrates with others to achieve team and departmental objectives.
• Lead by example and model behaviors that are consistent with CBRE RISE values.
• Influence others to adopt a different point of view while being guided by policies and departmental plans.
• Identify and solve technical and operational problems of complexity.
• Understand and recognize the broader impact across the department.
• Improve and change existing methods, processes, and standards within job discipline.

Qualifications

• HS Diploma or GED required.
• Bachelor's Degree preferred with 5 - 8 years of relevant experience.
• In lieu of a degree, a combination of experience and education will be considered.
• Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention is preferred.
• Ability to lead the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems.

Benefits

• 401(K)
• Dental insurance
• Health insurance
• Life insurance
• Vision insurance

Pay

The salary range for this position is $110,000 to $130,000 annually, with eligibility for a discretionary bonus based on CBRE’s applicable benefit program.