Sr. Workflow Manager

Responsibilities

• Deliver exceptional support to executive leaders in a fast-paced, dynamic environment.
• Ensure the accuracy, completeness, and timely progression of correspondence packages, reports, and taskings across the organization.
• Anticipate needs, manage competing priorities, and maintain seamless workflow continuity with minimal oversight.
• Provide high-quality workflow management support to senior executives, ensuring all taskings, correspondence, and decision products meet required standards and deadlines.
• Monitor and expertly manage the Correspondence and Task Management System (CATMS) to route, track, coordinate, and reconcile actions across multiple classification levels.
• Drive timely completion of all assigned actions through proactive follow-up, coordination with Action Officers, and early identification of issues or delays.
• Communicate senior leadership decisions effectively and ensure they are captured, routed, and documented appropriately across the organization.
• Maintain and improve correspondence control systems for both classified and unclassified documents.
• Support the development, implementation, and upkeep of records management policies, including ongoing transition to a modern electronic records environment.
• Provide high-level administrative and workflow support to senior staff, including calendar coordination, information synthesis, and routine reporting.
• Operate effectively under pressure while managing multiple, simultaneous actions in a high-tempo, collaborative environment.
• Exercise sound judgment and discretion in handling sensitive and time-critical information.

Qualifications

• 10+ years of recent and relevant experience providing high-quality support to Executive-level personnel in fast-paced and complex environments.
• Bachelor’s degree.
• Proven experience in correspondence management and coordination, with a focus on drafting and reviewing documents for senior leadership.
• Strong knowledge of records management practices and demonstrated skills in training and process improvement.
• Excellent communication and interpersonal skills with the ability to interact effectively with diverse stakeholders, including senior leadership and external organizations.
• Strong initiative, exceptional organizational skills, and high proficiency in CATMS.
• Active TS/SCI clearance.
• Able to work fully onsite based on client needs.
• Desired Experience: Working within the DoD or familiarity with military protocols, policies, and operations.
• Proficiency with office automation tools and project management software, enhancing the efficiency and effectiveness of documentation and task tracking.
• Familiarity with National Archives and Records Administration (NARA) requirements for records management.