Product Manager - Workflows

About the role

We are hiring a Product Manager - Workflows to help design and ship product experiences that make complex insurance operations simpler, faster, and more scalable. This role is well suited for someone who can earn customer trust, translate ambiguity into crisp product decisions, and work closely with engineering to deliver practical AI-enabled workflows. This is not a role for someone who wants to manage tickets from a distance. You will be close to users, product tradeoffs, and the hard parts of turning AI into software people actually trust.

Responsibilities

• Work closely with users to understand operational pain points and translate them into product decisions.
• Serve as a connective partner between go-to-market and engineering teams.
• Design scalable workflow experiences that reduce manual effort and improve operational quality.
• Partner with engineering to layer intelligence into key workflow steps.
• Measure adoption, usage, and business impact, and iterate based on results.
• Support pilot deployments, beta releases, and expansion into new lines by translating commercial needs into product priorities.
• Made judgment calls in areas where customer need, product quality, and AI behavior all intersect.

Requirements

• 5+ years of product management experience, with at least 2 years in B2B SaaS.
• Experience working with engineering teams building AI-enabled products.
• Comfort discussing how AI outputs are evaluated and how product design can build trust in AI behavior.
• Strong use of AI tools in your own work to accelerate research, writing, and synthesis.
• Strong written communication and the ability to explain product rationale clearly.
• Strong UX instincts and the ability to simplify complex processes.
• Comfort speaking with users, understanding operational pain, and designing practical solutions.

Bonus if you have

• Direct experience working at or closely with a retail broker, wholesaler, or MGA.
• Familiarity with commercial P&C lines or Employee Benefits.
• Experience building document-processing or workflow automation products.
• Comfort with SQL or basic data analysis.
• Previous startup experience, especially in a Series A to Series C environment.