Sr. Warranty Specialist

About the role

Become part of an iconic brand that is set to revolutionize the electric pick-up truck & rugged SUV marketplace by achieving the following:

Responsibilities

• Ensure accurate and consistent establishment of end-to-end warranty processes, from claim submission through validation, adjudication, and closure.
• Responsible for the development, refinement, and deployment of warranty policies, procedures, and guidelines.
• Ensure policies are clearly defined, documented, and effectively communicated across all stakeholders.
• Identify gaps, ambiguities, or inconsistencies in existing policies and drive clarifications and improvements.
• Possess strong knowledge of warranty policies, procedures, and claims handling frameworks, with the ability to interpret and apply them consistently.
• Manage warranty process execution, including claim validation, adjudication, and compliance with service processes.
• Contribute to the development, improvement, or standardization of warranty policies and processes.
• Understand service operations, repair workflows, and vehicle systems/components.
• Work with warranty systems or ERP platforms (e.g., SAP, Oracle, Salesforce, or similar tools).
• Translate operational and process requirements into system inputs, including validation logic and workflows, in collaboration with IT or systems teams.
• Show strong analytical skills, with the ability to interpret data, identify process gaps, and drive improvements.
• Show high attention to detail with a focus on accuracy, consistency, and compliance.
• Communicate and collaborate effectively with cross-functional stakeholders and external partners.
• Work in fast-paced, high-volume, and cross-functional environments.
• Show a structured, process-oriented mindset with a strong commitment to standardization and continuous improvement.
• Comfortable with ambiguity and uncertainty in early-stage startup environments, without losing focus on delivering results.
• Desire to work at the cutting edge of electric, off-road vehicle technical design and process development.

Requirements

• Bachelor’s degree in engineering, Business, Automotive Technology, or related field.
• 8+ years of experience in warranty operations, claims, or service within an OEM or similar environment.
• Experience contributing to the development, improvement, or standardization of warranty policies and processes.
• Solid understanding of service operations, repair workflows, and vehicle systems/components.
• Experience working with warranty systems or ERP platforms (e.g., SAP, Oracle, Salesforce, or similar tools).
• Ability to translate operational and process requirements into system inputs, including validation logic and workflows, in collaboration with IT or systems teams.
• Strong analytical skills, with the ability to interpret data, identify process gaps, and drive improvements.
• High attention to detail with a focus on accuracy, consistency, and compliance.
• Excellent communication and collaboration skills, with the ability to train, guide, and influence cross-functional stakeholders and external partners.
• Experience working in fast-paced, high-volume, and cross-functional environments.
• Structured, process-oriented mindset with a strong commitment to standardization and continuous improvement.
• Comfort with the ambiguity and uncertainty that is present in early-stage startup environments, without losing focus on delivering results.
• A strong desire to work at the cutting edge of electric, off-road vehicle technical design and process development.
• Proficiency in German is a plus.

Qualifications

• Must be 18 years of age or older.
• Residing in San Francisco: Pursuant to the San Francisco Fair Chance Ordinance, Scout Motors will consider for employment qualified applicants with arrest and conviction records.
• Residing in Los Angeles: Scout Motors will consider for employment qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance Initiative for Hiring Ordinance.
• Residing in New York City: This role is not eligible for remote work in New York City.

Skills

• Structural, process-oriented mindset with a strong commitment to standardization and continuous improvement.
• Ability to translate operational and process requirements into system inputs, including validation logic and workflows, in collaboration with IT or systems teams.
• Strong analytical skills, with the ability to interpret data, identify process gaps, and drive improvements.
• High attention to detail with a focus on accuracy, consistency, and compliance.
• Excellent communication and collaboration skills, with the ability to train, guide, and influence cross-functional stakeholders and external partners.
• Experience working in fast-paced, high-volume, and cross-functional environments.
• Desire to work at the cutting edge of electric, off-road vehicle technical design and process development.
• Proficiency in German is a plus.

Benefits

• Competitive insurance including:
• Medical, dental, vision and income protection plans
• 401(k) program with:
• An employer match and immediate vesting
• Generous Paid Time Off including:
• 20 days planned PTO, as accrued
• 40 hours of unplanned PTO and 14 company or floating holidays, annually
• Up to 16 weeks of paid parental leave for biological and adoptive parents of all genders
• Paid leave for circumstances related to bereavement, jury duty, voting time, or military leave

Pay

Initial base salary range = $130,000.00 - $160,000.00

Schedule

This role may be based out of the Scout Motors corporate headquarters in Charlotte, NC. This role requires 4-5 days per week in the office, with regular in-person meetings and events. Applicants should expect that the role will require the ability to convene with Scout colleagues in person and travel to participate in events on behalf of the company from time to time. Travel: the role requires regular attendance at meetings and events in other Scout locations, such as, Columbia SC, Novi MI, and Fremont, CA. Domestic and international travel is expected for approximately 10% of working days, with potentially more frequent international travel for training and coordination during the first two years.