Sr Training & Organizational Development Administrative Specialist

About the role

The Senior Training & Organizational Development Administrative Specialist at The Southeast Permanente Medical Group will be pivotal in advancing the learning and development initiatives that drive organizational goals. This role requires effective collaboration with Training and Organizational Development Consultants, leadership, and other team members to develop and implement high-quality programs that enhance employee skills and knowledge. The Specialist will adeptly manage key logistical and administrative aspects of training events, including coordination, scheduling, and detailed oversight of various programs, ensuring a flawless execution of each training experience.

Responsibilities

• Design and maintain support processes to ensure all tasks necessary for a program or project are completed on a timely basis.
• Produce and/or facilitate virtual training sessions using Zoom, Microsoft Team, etc. applications to deliver leadership training and educational discussion forums to the organization.
• Partner with Senior Director to support regional and national leadership programs as needed.
• Create and manage yearly training program schedule for all Professional Development programs.
• Serve as a department technology coach, helping others to leverage technology; supports the use of the Learning Management System (LMS), maintaining user information, developing, and maintaining course catalogue content for live courses and online training programs.
• Assist with evaluation of programs by distributing, collecting, and analyzing metrics used to evaluate effectiveness of programs.
• Oversee process for ordering and maintaining office and training supplies and equipment (laptops, LCDs, etc.), and provides recommendations for purchase of additional equipment.

Requirements

• Minimum: Bachelor’s Degree or equivalent work-related experience, 7 or more years’ administrative experience, highly effective oral and written skills, expertise in use of office technology and equipment, desire to solve learning problems and create departmental and organizational efficiencies by leveraging technology, ability to teach and guide administrative support and others on the use of software, tools, and processes, high energy level with excellent interpersonal skills, positive attitude, professional presence, and exceptional customer service skills, demonstrate a high level of focus on quality, accuracy, and confidentiality, ability to organize, delegate and manage multiple work assignments/projects at one time, demonstrated intermediate to advanced level of expertise with Microsoft PowerPoint, Excel, and Word.
• Preferred: 5 or more years’ administrative experience in an educational or adult learning environment, previous experience with Learning Management Systems, Learning Platforms, TEAMs, Zoom and Share Point.

Qualifications

• Commitment to supporting the practice of providing care of the highest quality, excellence in service, honesty and ethics, integrity in actions, accountability for performance, dedication to the success of the Team.

Skills

• Expertise in use of office technology and equipment (Projection and training technology, video conferencing, multi-function copier/scanner/printer).
• Desire to solve learning problems and create departmental and organizational efficiencies by leveraging technology.
• Ability to teach and guide administrative support and others on the use of software, tools, and processes.
• High energy level with excellent interpersonal skills, positive attitude, professional presence, and exceptional customer service skills.
• Demonstrate a high level of focus on quality, accuracy, and confidentiality.
• Ability to organize, delegate and manage multiple work assignments/projects at one time.
• Demonstrated intermediate to advanced level of expertise with Microsoft PowerPoint, Excel, and Word.

Benefits

• Generous paid time off.
• Additional benefits that support your work/life balance.

Pay

TSPMG Administrative Staff: Generous compensation package may vary based on employment status.

Schedule

TSPMG Administrative Staff: Full-time position.

Benefits

• Equal opportunity employer.
• Drug-free workplace.
• Pre-employment substance abuse testing and background checks.