Sr Training Mgr, Commercial Education and Effectiveness

About the role

NeoGenomics has an opening for a Commercial Education & Effectiveness Senior Training Manager who wants to continue to learn in order to allow our company to grow. The ideal candidate will be located remotely within the United States. As an employer, we promise to provide you with a purpose driven mission in which you have the opportunity to save lives by improving patient care through the exceptional work you perform. Together, we will become the world's leading cancer reference laboratory.

Responsibilities

• Lead the design, facilitation, and continuous improvement of onboarding and ongoing commercial development across customer-facing roles and sales leadership, tailored to the distinct needs of the Oncology and Pathology teams.
• Build a Regional Director onboarding curriculum that prepares new leaders to lead the business, including coaching the sales model, conducting effective field coaching, evaluating territory and regional performance, using Salesforce and analytics to identify trends and opportunities, setting expectations, and developing talent.
• Build and deliver the Regional Field Trainer onboarding curriculum, including sit-lead expectations, coaching fundamentals, and their defined role within sales onboarding.
• Develop and embed a territory management curriculum that helps field teams assess territory opportunity, prioritize accounts, establish business objectives, create action plans, and adjust those plans based on performance and market dynamics.
• Build account-based selling capability that enables representatives to map complex accounts, identify key stakeholders and decision makers, coordinate across call points, and develop a strategic approach to account growth.
• Build call-point-specific guidance for Oncology and Pathology selling, recognizing that account mapping, the buying process, and the strategic approach differ by division and by test.
• Integrate account and territory strategy with the NeoGenomics selling methodology and create application-based practice assets including case scenarios, account planning templates, live role plays, and field assignments applied to the participant's actual territory.
• Develop training that strengthens business acumen and data fluency, including effective use of Salesforce, dashboards, reporting, and analytics to understand territory performance, identify opportunities and gaps, manage pipeline, and make informed business decisions.
• Partner with Sales Leadership and Commercial Operations to define the metrics, reports, dashboards, and CRM behaviors expected of field teams and Regional Directors.
• Formalize internal expertise and report training effectiveness using leading and lagging indicators, including completion, certification results, observed field application, and territory performance where appropriate.
• Create ongoing development programs for Regional Directors that strengthen field coaching, business performance interpretation, capability