Mgr, Training

The position is responsible for training, developing, and managing sales associates, creating and delivering training programs, and supporting the organization’s sales‑force needs.

Responsibilities

• Train, develop and manage sales associates.
• Use company and locally developed training programs to work with new hires in classroom and field settings to prepare them for a sales career.
• Track individual performance.
• Implement new sales management training programs.
• Function as a team member within the department and organization, performing any duty assigned to best serve the company.
• Implement standardization and best practices while maintaining training documentation and resources for the organization.
• Partner with the business to address current and future sales‑force needs.
• Review existing training programs and suggest enhancements/modifications to improve engagement, learning, retention, and to meet changing organizational needs.
• Coordinate training with various departments to ensure sales trainees are fully prepared.
• Present and train sales associates; conduct or facilitate required and recommended training sessions.
• Supplement the training manual with local programs specific to the products and reports used in the market.
• Maintain knowledge of new methods, techniques, and training requirements applicable to the organization and industry.
• Plan, schedule, and facilitate training programs.
• Collaborate with vendors and third‑party training providers to arrange employee participation in outside training programs, where applicable.
• Conduct train‑the‑trainer workshops, where applicable.
• Perform other related duties as assigned.

Required Qualifications

• High School Diploma/GED or equivalent.
• Experience in communications or a related field, or equivalent experience.
• 3–5 years of training experience, including at least 1 year of people‑management experience.
• Comfortable in a dynamic environment that may include ambiguity and frequent changes.
• Project‑management skills.
• Ability to communicate effectively with all levels of an organization.
• Ability to moderate large groups and lead initiatives with minimal guidance.
• Experience developing and facilitating sales training programs; street‑sales and sales‑management experience in food‑service distribution or the restaurant industry.