Sr. Technical Infrastructure Program Mgr, Global Network Delivery

Key job responsibilities

• Verifying defects, generating punch lists, reporting and generating remediation plans, actioning all customer complaints and defects, providing recommendations based on product and vendor performance, and continuously proposing improvements to existing designs and processes in order to improve speed, quality and efficiency.
• Developing and implementing scalable, data-driven process improvements/automated solutions (e.g., running Kaizens)
• Providing timely reporting of your program’s efforts and results.
• Developing and managing first pass yield quality metrics and performance by ensuring necessary reviews and actions are in-place.
• Determining and executing strategies and goals for improving quality and productivity.
• Thinking outside of the box to find creative and innovative solutions to reduce costs while maintaining or improving quality, reliability, or maintainability.
• Analyzing trends and implementing preventative mechanism to prevent defects from recurring.
• Conducting training sessions with delivery teams to ensure deployments comply with design standards and best practices.
• Identifying and responding to risks and high-priority issues rapidly and effectively
• Supporting new product activities that improve infrastructure quality and reduce cost and installation time

Supporting new product activities

• Traveling 20-30% to review projects and coordinate with onsite personnel and contractors at AWS' Data Centers.

A day in the life

Amazon Web Services (AWS) is a highly innovative company that collaborates across disciplines to produce new technology that changes our world. This is a new, fast-growing team that is rethinking the design for the critical arteries that connect the various pieces of hardware inside AWS’ data centers.

As a member of this team, you will work directly with engineers and managers across the company to develop structured cabling and installation standards. You will also be charged with visiting our data centers and ensuring that we are following these standards while also collecting lessons learned so we are continually improving.

About the team

As part of AWS Infrastructure, we our organization prepares for, plans, and builds the data centers that comprise the AWS cloud. This team drives continuous improvement of AWS Data Centers to provide more efficient and reliable infrastructure to customers.

Basic Qualifications

• 5+ years of program management or technical project management experience
• Bachelor's degree or equivalent in a related technical field

Preferred Qualifications

• Master's degree in a related technical field
• 5+ years of data center or network capacity planning, data center or network infrastructure program/project management, or related technical experience