Service Delivery Project Mgr

About The Role

The Service Delivery Project Manager manages the operational planning and execution of multifaceted projects typically consisting of a set of closely related projects or associated activities. They oversee operational and administrative management of projects; serve as the principal point of representation and liaison with internal and external parties for projects managed, and provide day-to-day technical/professional guidance and leadership.

What You'll Do

• Manages and oversees the administrative and daily operations of project, ensuring compliance with customer, jurisdiction, Uniti Fiber standards, policies and regulations.
• Serves as primary project management point of contact to one or more customers/accounts and conducts regular meetings with executive level customer contacts.
• Designs and develops or assists with design and development of projects.
• Tracks project budget; monitors budget expenditures.
• Develops a project and site-specific baseline schedule and tracker and maintains an up to date forecast with actual completions for each of the above project types.
• Conducts regular cross-functional meetings in order to expedite site and project completion.
• Provides technical and/or professional coordination and leadership in the execution of day-to-day project activities.
• Develops and implements systems and processes to expedite project completion and to maintain records for the project.
• Oversees and/or coordinates the collection, compilation, and analysis of project activity data; develops, writes, and presents comprehensive statistical, status and summary reports.
• Assists in developing training materials.
• Affords assistance in establishing and implementing short and long-range goals, objectives, policies, and operating procedures.
• Collaborates with Uniti Fiber departments and projects to consolidate resources and expedite projects in a cost-effective manner.
• Develops or assists with the development and implementation of policies and procedures consistent with those of Uniti Fiber to ensure efficient operation of the project.
• Risk Management and Mitigation.

Qualifications

• Minimum 5 years in project, program management experience.
• At least 5 years of work experience that can be demonstrated to be applicable to the duties listed on the job description.
• BA/BS degree required or comparable experience.

Preferred Qualifications

• Experience with Salesforce, CRM software platforms.
• Analytical skills to spot trends and identify inefficiencies.
• Strong interpersonal, organizational and communication skills and the ability to work effectively with a wide range of internal and external groups.
• Ability to foster a cooperative work environment.
• Customer Service Excellence and management.
• Ability to multitask and thrive in fast-paced environment.
• Critical thinking, problem-solving skills and ability to efficiently handle time-sensitive situations.

Our Benefits

• Medical, Dental, Vision Insurance Plans
• 401K Plan
• Health & Flexible Savings Account
• Life and AD&D, Spousal Life, Child Life Insurance Plans
• Education Assistance Plan

Company Information

• Equal Opportunity Employer
• Notice to Non-U.S. Citizens
• Notice to Applicants