Mgr, Network Operations

Responsibilities

• Lead and manage day-to-day network operations supporting enterprise WAN, LAN, wireless, data center, and network access environments.
• Ensure consistent execution of network monitoring, incident response, problem management, change activities, and operational maintenance.
• Oversee operational ownership of network platforms, ensuring availability, performance, security, and compliance with established standards.
• Act as an escalation point for high-impact or complex network incidents, guiding troubleshooting efforts and ensuring timely resolution.
• Cook up coordination with network engineering, architecture, security, and infrastructure teams to ensure smooth handoff of new technologies into operations.
• Ensure operational readiness for new deployments, upgrades, and technology refreshes, including documentation, training, and process alignment.
• Strengthen and maintain a close operational partnership with the Network Operations Center (NOC) to ensure seamless coordination across monitoring, incident detection, escalation, communication, and resolution workflows.
• Establish clear roles, escalation paths, and handoff procedures; align operational standards and runbooks; and collaborate on continuous improvements to incident response, service reliability, and customer experience.

Qualifications

• Bachelor’s degree in information systems, computer science, or a related technical field, or equivalent work experience.
• Advanced degree preferred.
• A minimum of eight years related experience in a broad range of enterprise systems, infrastructure services, networking, and related areas of IT.
• Strong operational knowledge of enterprise WAN routing, LAN switching, wireless networking, network access controls, and data center connectivity.
• Demonstrated experience supporting 24x7 production network environments and leading incident response activities.
• Proven people management experience, including team leadership, coaching, performance management, and staff development.
• Experience developing and managing operational processes and procedures.
• Ability to define, track, analyze, and report operational metrics to drive accountability and continuous improvement.
• Strong understanding of change management and service management practices within enterprise IT environments.
• Strong troubleshooting, analytical, and problem-solving skills with the ability to guide teams through complex operational issues.
• Effective written and verbal communication skills, including the ability to communicate technical topics to both technical and non-technical stakeholders.
• Ability to prioritize work, manage competing demands, and operate effectively in a fast-paced operational environment.