Mgr, Network Administration

Primary Purpose Of Job

Leads and develops a network engineer operations team while actively contributing to the design and architecture of enterprise network solutions - planning, configuration, and installation of network systems, including LANs, LAN internetworking, and WAN environments, inclusive of connections to partner networks. This role ensures reliable, secure, and scalable network services through a balance of operational excellence, forward-looking architecture, and collaborative leadership that fosters accountability, urgency, and positive team engagement.

Major Job Accountabilities

• Leads, mentors, and manages the network administration team to deliver reliable, secure, and high-performing network services.
• Oversee 24/7 network operations, ensuring rapid response and resolution of production issues with minimal business impact.
• Establishes and monitors KPIs/SLAs to measure operational effectiveness and continuously improve team performance.
• Serves as a hands-on network architect, contributing to the design and evolution of LAN, WAN, cloud, and hybrid network environments.
• Collaborates with network engineering teammates with architectural planning for scalability, resilience, and security aligned with business and technology strategies.
• Collaborates with engineering teammates to review and approve network designs, configurations, and changes to ensure alignment with enterprise architecture standards.
• Evaluates emerging technologies and recommend innovations to improve performance, reliability, and cost efficiency.
• Partners with leadership to define and execute network infrastructure strategy and roadmap.
• Identifies opportunities for automation, optimization, and modernization of network services.
• Balances short-term operational needs with long-term architectural goals.
• Collaborates closely with infrastructure, security, application, and business teams to deliver integrated solutions.
• Acts as a key liaison between technical teams, vendors, and business stakeholders.
• Promotes a team-first mindset, encouraging open communication, knowledge sharing, and mutual support.
• Ensures disciplined execution of change management processes with minimal risk to production systems.
• Leads root cause analysis and implement preventative measures to reduce recurring issues.
• Champions continuous improvement in ITIL-based processes.
• Coaches, mentors, and develop team members technically and professionally.
• Fosters a positive, inclusive, and high-morale team environment that encourages innovation and growth.
• Leads by example with a proactive, solution-oriented, and adaptable mindset.
• Ensure network infrastructure adheres to security policies, regulatory requirements, and internal standards.
• Implements and maintains appropriate controls to safeguard systems and data integrity.

Experience Required

Minimum five (5) years of experience in the following:

• 5+ years managing network or infrastructure teams in a production environment.
• Proven experience in both network operations leadership and network design/architecture (enterprise-scale preferred).
• Experience leading incident response and driving operational improvements in time-sensitive environments.

Required Skills Or Training

• Possesses experience in managing projects to deliver IT solutions in a time-critical manner.
• Strong leadership presence with the ability to inspire, motivate, and unify teams.
• Demonstrated ability to operate with urgency while maintaining quality and strategic focus.
• Deep technical expertise in network architecture (routing, switching, firewalls, cloud networking, etc.).
• Proven ability to balance hands-on technical work with leadership responsibilities.
• Excellent collaboration and communication skills across technical and non-technical audiences.
• Strong analytical and problem-solving capabilities, especially in high-pressure situations.
• Commitment to fostering a positive team culture and high employee engagement.

Professional Certifications, Licenses, And/or Registration Requirements

• Cisco CCNA Certification preferred.
• Relevant architecture or cloud networking certifications (e.g., AWS, Azure) are a plus.