Network Administrator

This role must be performed in-office at our headquarters in Centerville, Utah.

About the role

Begin your future now and join the nearly 10,000 associates working daily to make a difference in the lives of at-risk populations. Headquartered in Centerville, Utah, Management and Training Corporation (MTC) provides thousands of individuals with life-changing opportunities through our management of Job Corps Centers and Correctional Facilities.

Responsibilities

• Assist with network, security, WAN, LAN, and PC systems, including backup/restore functions, security administration, performance monitoring, problem determination, and resolution.
• Perform hardware and software upgrades when appropriate on various systems, including routers, firewalls, servers, video conferencing systems, and PCs.
• Perform user setup and network backups at Corporate, Regional Offices, correctional facilities, and remote sites, including network, security, and e-mail administration.
• Work with Points of Contact (POCs) at remote sites on technical issues, maintain hardware and software asset inventories, and provide ongoing training.
• Coordinate new site startups, including equipment budget, network design, lab configuration, installation, and training.
• Provide staff training for corporate, corrections, and Job Corps staff to increase productivity and promote security awareness.
• Maintain Microsoft Azure, Intune, Active Directory and Office 365 environments including structure, Group Policies, security, and redundancy.
• Configure and administer SQL databases for Intel-based enterprise applications.
• Use the call tracking system to document all customer interaction and record technical information.
• Provide excellent customer service in all dealings with end users, vendors, and coworkers.
• Quickly improve, develop, or change IS applications as technical and application needs require.
• Provide information necessary for MTC sites to stay ahead of the competition in performance and compliance.
• Provide annual IS capital and operations budgets to correctional facilities.
• Contribute to the on-call rotation for 24x7 support of help desk and network systems.
• Participate in scheduled off-hours maintenance activities; responsibilities may require evening and weekend work in response to project work or scheduled maintenance activities, including some off-site travel.
• Ensure systems are patched and updated regularly and provide timely user notification of maintenance requirements and effects on system availability.
• Follow and assist with revising policies and procedures that keep MTC compliant with industry standard regulations such as HIPAA, CJIS, PII, etc.
• Maintain and utilize skills in purchased PC products, printing, audio visual equipment, and conferencing tools to answer typical user questions independently.
• Maintain accountability of property; adhere to safety practices.
• Contribute to the company Culture of Caring by maintaining positive and respectful relationships with employees, customers, vendors, program recipients, and the community.
• Perform other duties as assigned within capabilities as determined by management.

Requirements

• Bachelor's degree in computer science or related field and five years related experience.
• Current Cisco, CompTIA, and/or Microsoft MCSE certification preferred.
• Working knowledge of Microsoft Azure products, Endpoint, SharePoint, Exchange, and Teams.
• Directly related experience may be considered in lieu of formal education requirements, if approved by management.
• Job Corps or corrections experience preferred.
• Excellent customer service, interpersonal, and analytical skills.
• High standard of customer service, quality, and attention to detail.
• Ability to utilize a high degree of creativity, analytical thinking, and initiative to solve business problems.
• Ability to excel in a collaborative team environment as well as work independently while following documented processes and procedures.
• Desire to share knowledge among the team through documentation and cross-training.
• Ability to quickly learn new skills and systems.
• Willing and able to travel.
• Excellent verbal and written communication skills.
• Valid driver’s license in state of employment and acceptable driving record (unless waived by management).