Sr. Technical Infrastructure Program Manager, DCC Communities
About the role
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we're looking for talented people who want to help.
We have an opening for a TIPM who will be responsible for delivering, coordinating and prioritizing data center lifecycle projects which provide capacity and improve our ability to serve customers. This includes developing and implementing scalable, data-driven process improvement/automated solutions opportunities to scale manual tasks in the end-to-end processes for lifecycle programs with critical networking dependencies.
The Data Center Lifecycle Management (DCLM) team delivers strategic AWS core site turndowns, including site and availability zone (AZ) exits, site and data hall consolidations, conversions, and remodels. Our programs optimize data center infrastructure and footprint utilization, reduce operational costs, mitigate availability risks, support regional real estate strategies, and enable strategic repurposing of data centers to meet evolving business needs.
The ideal candidate will be an exceptionally strong communicator, both written and verbally, and possess experience in tactical project management of highly technical initiatives, as well as strategic program management. Candidate must be comfortable supporting project delivery teams, networking, infrastructure and regional operations teams. Ability to work cross-functional matrix-based teams, establish trust with a variety of stakeholders across multiple time zones, and develop workflows that eliminate non-value-add activity, remove blockers, and find creative ways to optimize our existing data centers.
Key job responsibilities
- Provide program progress reporting on a regular basis to senior leadership. Articulating root-cause analysis, and linking to specific improvement areas. Summarize escalation support and critical leadership decisions.
- Manage multiple competing projects/programs simultaneously.
- Develop, plan and build implementation solutions that allow cross functional project collaboration to unblock programs with infrastructure dependencies.
- Identify process improvement opportunities and gather user requirements with key internal customers.
- Develop standard operating procedures, change/communication plans, and project/program-level status updates.
- Drive adoption with internal customers through effective change management.
- Anticipate potential issues and risks, and escalate appropriately and in a timely manner.
- Remain flexible to changing priorities and open to new ideas.
- Keep the customer experience as the primary focus.
Basic Qualifications
- 5+ years of program management or technical project management experience
Preferred Qualifications
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Experience in one or more of the following areas: data center or network capacity planning, data center or network infrastructure program/project management, or related technical fields
Benefits
- Health insurance (medical, dental, vision, prescription)
- Basic Life & AD&D insurance and option for Supplemental life plans
- EAP, Mental Health Support, Medical Advice Line
- Flexible Spending Accounts
- Adoption and Surrogacy Reimbursement coverage
- 401(k) matching
- Paid time off
- Parental leave
Pay
- USA, VA, Herndon: $148,700.00 - $201,200.00 USD annually
- USA, WA, Seattle: $148,700.00 - $201,200.00 USD annually
- Sign-on payments and restricted stock units (RSUs) included in compensation package