Sr Technical Infrastructure Program Manager , Data Center Infrastructure Engineering (DCIE)
About the role
The Technical Infrastructure Program Manager III (TIPM III) within Data Center Infrastructure Engineering (DCIE) manages the lifecycle of complex, cross-functional infrastructure programs across Amazon Fulfillment and Logistics operations worldwide. This role operates both tactically and strategically—owning end-to-end program execution while defining program mission, vision, and long-term roadmaps that influence business and technology selections within a VP organization.
Key job responsibilities
Program Strategy & Execution
- Own lifecycle of complex, cross-functional infrastructure programs; define mission, vision, and success criteria
- Drive strategy in ambiguous environments; negotiate resources and priorities across teams
- Develop roadmaps balancing scope, risk, and short-term vs. long-term trade-offs
Product Reporting & Performance Metrics
- Own infrastructure KPIs (uptime, power efficiency, deployment cycle times, cost per deployment)
- Build real-time dashboards; identify when deployment issues stem from technical design gaps
Reporting & Business Reviews
- Own OP1/OP2 narratives, 6-pagers, MBRs, QBRs, and risk reports
- Present program status and selections to leaders up to 3 tiers above role level
Risk Management & Compliance
- Identify and mitigate risks impacting execution; partner with DPM on escalations and deviation approvals
- Work with infrastructure engineering teams to address audit failures
Process Improvement
- Streamline or eliminate excess process; create predictable paths and drive concurrent delivery improvements
Stakeholder Communication & Leadership
- Act as primary interface between engineering, operations, and senior leadership
- Build consensus across discordant views; mentor and develop other TIPMs
About the team
The Data Center Infrastructure Engineering (DCIE) team within Ops Technology Infrastructure Engineering (OTIE) designs, standardizes, and sustains scalable, cost-effective, and resilient IT infrastructure for Amazon Fulfillment and Logistics Operations worldwide. We enable Operations Technology Solutions (OTS) by delivering high-performance power, cooling, structured cabling, edge compute, and automation solutions that ensure reliable and efficient on-premises hardware operations. Our work spans Demarcation Rooms, MDFs, IDFs, power systems (UPSs, ATSs, PDUs), fault-managed power, cooling and containment, Computers on Wheels (COWs), telecommunications, and distributed edge compute infrastructure to enhance data processing and reduce latency.
Benefits
Medical, Dental, and Vision Coverage
Maternity and Parental Leave Options
Paid Time Off (PTO)
401(k) Plan
Qualifications
Basic Qualifications
Experience leading cross-functional projects and managing large, complicated programs
Experience in data centers, infrastructure service providers, or related technology companies
Bachelor's degree in Computer Science, Engineering, a related field, or equivalent experience
6+ years of experience in technical infrastructure program management, technical project management, or equivalent
Preferred Qualifications
3+ years of owning program strategy, end to end delivery, and communicating results to senior leadership experience
Experience in data center engineering or operations
Project Management Professional (PMP) certification, or experience in project management
Experience building measures and metrics, and developing reporting solutions
Experience mentoring or developing other program managers